Job Description

Job Title: Production Adoption Trainer
Contract Type: Permanent
Salary: £35,786 Per Annum (£39,552 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week
Working Pattern: Monday-Friday (Hybrid)
Location: Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a production adoption trainer

In this role you will ensure the Salesforce platform processes and daily use by colleagues is successfully implemented and effectively managed across all stakeholders and the Salesforce Eco-system. Ideally in this role you will be a strong communicator, providing clear training and overview of the solution. You will support the business teams with user acceptance testing and playbacks of solutions, providing a foundation to successful adoption.

About you

We are looking for someone with:

• Experience of managing and delivering change and adoption for Salesforce
• Experience of delivering classroom and virtual training
• Experience of successfully managing business change within a large, complex multi-site organisation.
• Excellent stakeholder management with a track record of building strong working relationships and the ability to communicate at all levels across the business.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Applications may close before the deadline, so please apply early to be considered.

Role Profile

Role requires you to:

• Manage the bridge between the Salesforce Squad and business colleagues, to ensure the successful implementation of product change within daily user activities.
• Collaborate with key stakeholders including the Project Manager, Business Managers, People
• Services, IT and Communications to ensure the business change is planned and delivered effectively
• and on time.
• Produce a Business Adoption Plan that aligns to the overall project plan and creates business confidence that everything is prepared and ready for adoption of the new solutions and products
• Identify, plan and manage implementation activities required to ensure a smooth transition, working with key operational stakeholders to identify the required changes to processes, procedures, systems and behaviours
• Act as a conduit between change, delivered products and the business ensuring that strong relationships based on trust are built, maintained and leveraged
• Form a partnership with the business to provide a safe, effective and constructive feedback loop back to BT teams, ensuring there is a constant conduit supporting incremental improvement
• Support in the design, building and testing of solutions with a view of how changes will impact the business and customers and act as the "voice of the customer" when appropriate
• Design, Schedule and deliver training tailored to the audience and delivered over the most appropriate channels
• Identify and remove blockers to successful implementation by working closely with the Delivery Manager
• Ensure effective communications are delivered to all key stakeholders related to change including the creation, publication and curation of content across the most appropriate channels
• Ensure that all policy and procedural requirements of the role are adhered to
• Respond flexibly to any necessary changes in work priorities and undertake other duties when required
• Form deep partnerships with Subject Matter Experts and call on their expertise to smooth transition
• Ensure the business area fully supports project delivery by assigning appropriate resources including Subject Matter Experts
• Monitor the progress of business adoption activities within the assigned project and target business area, reporting on progress including risks and issues and attending and contributing to the relevant governance forum (RPR/PSG) and business meetings as required.
• Monitor and manage the operational impact of changes including the impact on Business As Usual (BAU) activity, including Key Performance Indicators (KPIs) and the impact on performance levels, collaborating with key business stakeholders to identify and mitigate risks to delivery of business objectives.
• Work closely with the Business Architects and define and implement appropriate checks and measures to monitor change benefits, ensuring that new systems, processes and behaviors are embedded effectively to guarantee future success and desired business outcomes.
• Identify requirements for additional project implementation effort and resource required to ensure successful implementation.
• Working with key stakeholders including the Business Procedures Analysts, review and update any key business processes and operating procedures changed or impacted by allocated cross-cutting projects.
• Deliver agreed technical training and support appropriate e-learning through third-party suppliers, to ensure the target audience understands and can fully utilise the new business processes and/or operating procedures associated with the IT and/or business changes
• Support business colleagues during the User Acceptance Testing process, on allocated projects
• Hand over fit-for-purpose business processes, operating procedures and training materials to key stakeholders for repeat business-as-usual use following the go live of new solutions on allocated projects.
• Support business colleagues during the User Acceptance Testing process, on allocated projects.
• Support continuous improvement through routine and bespoke analysis, including feedback from stakeholders and identification of risks, to identify opportunities for improvement.

Person specification

Essential

• Experience of managing and delivering change and adoption for Salesforce
• Experience of delivering classroom and virtual training
• Experience of successfully managing business change within a large, complex multi-site organisation.
• Excellent stakeholder management with a track record of building strong working relationships and the ability to communicate at all levels across the business.
• Strong planning and organisational skills, ideally with previous experience of working in a project environment.
• Awareness of project management methodologies.
• Understanding of risk management principles.
• Customer focused with excellent written and verbal communication skills, with the ability to work at all levels within the business.
• Excellent attention to detail with the ability to work accurately under pressure, deliver to strict deadlines and manage conflicting priorities.
• Commercially aware with a focus on continuous improvement.
• Results focused with the ability to take ownership of tasks.
• Excellent team player who can work flexibly to meet business requirements

Desirable

• Salesforce certifications or Trailhead awards.

Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.