Job Description

Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

Reporting to the Product Manager, the Product Administrator plays a key role in supporting the accuracy, coordination, and flow of product information that enables teams to deliver exceptional service to our customers. This position supports product data management, sales initiatives, and purchasing and billing processes while working closely with cross-functional teams to ensure product and pricing details are accurate and well-communicated. Through strong organization, attention to detail, and collaboration, the Product Administrator helps drive efficient operations and contributes to a positive, values-driven workplace focused on supporting both our customers and our teams.

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide:

• Health & dental benefits
• Personal care days
• Statutory holidays off
• Employee & family assistance program
• Staff incentives and rewards
• Employee discounts

What you’ll be doing:

• Collaborate with ownership and cross-functional teams to improve workflows, support business initiatives, and enhance customer and sales outcomes.
• Support the Product Manager through reporting, data entry, document management, and assistance with product lifecycle and purchasing activities.
• Coordinate and support sales events and promotions by preparing offer sheets, pricing documentation, communications, and sales updates.
• Maintain accurate product, pricing, and sales order classification data within business systems to support purchasing, billing, and retail execution.
• Research, maintain, and update product specifications, documentation, and competitive information to ensure accuracy and consistency across platforms.

What you need to be successful:

• Proven administrative experience in a fast-paced, detail-oriented environment.
• Strong proficiency with Microsoft Office (Excel, Word, Outlook) and the ability to learn enterprise systems quickly.
• Excellent organizational and time management skills with a high level of accuracy and attention to detail.
• Strong written and verbal communication skills, with the ability to work both independently and collaboratively.
• Comfort working with numbers, pricing, and sensitive product or business data, maintaining professionalism and confidentiality.

Availability:

This is a full-time position and will require you to be available:

Monday to Friday from 8:00am to 4:30pm or 7:00am to 3:30pm

There are evening training requirements approximately once or twice per quarter

What to expect from us:

• Application review: Once you apply, our team will review your application and let you know whether you will be moving forward.
• One-way video interview: If selected, you’ll be invited to complete a short one-way video interview at your convenience.
• In-person interview: Successful candidates will be invited to a second interview with our team.
• Final decision: We’ll make a final decision and give you a call to let you know the outcome.

We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.

Requirements