Job Description

To effectively plan, organize, lead, coordinate and optimize the materials and human resources in the produce department; to provide variety and high quality merchandise appealingly displayed to maximize the sales and profits of the produce department while maintaining great customer service.

Minimum Qualifications

• Must be 18 years of age with High School diploma or equivalent.
• Successful experience in the produce operation (i.e., merchandising, ordering,
• Inventory and pricing).
• Complete every section of the produce associate training program.
• Ability to display initiative, work with limited supervision, and follow verbal directions.
• Must be Servsafe certified.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Ability to work a multiple stores and a schedule based on business needs.
• Authorized to work within the U.S.

Responsibilities

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

• Provide an open door atmosphere conducive to high associate morale and excellent customer service. Achieve the highest associate morale in the industry by managing in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
• Commit to the “Golden Rule” and work with other associates to build a strong produce team.
• Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.
• Ensure the department achieves the standards of performance as outlined in the work and merchandising plan.
• Possess good communication skills, ability to conduct and facilitate department meetings, delegate and use initiative, ingenuity, and have good judgment to act on opportunities and solve problems.
• Ensure all new department associates receive proper review and job descriptions, goals, and objectives.
• Ensure fair and consistent treatment in administering discipline to promote high associate morale.
• Responsible for inventory, security and expense control of the department.
• Ensure compliance with company policies and procedures, thus compliance with all state and federal laws applicable to our industry (i.e., labor/scheduling laws, dress code, sanitation regulations, etc.).
• Resolve customer complaints to the full satisfaction of the customer.
• Ensure that the department is merchandised and signed in accordance with the needs of the community.
• Develop the best-trained produce team in the industry. Individual and department completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department.
• Order, receive, unload and store deliveries; store, price, date, rotate, and stock product and prepare product for display and sale.
• Keep all produce products rotated in accordance with company policy and product code dates and always make use of the oldest products first (first in, first out).
• Effectively control proper storage limiting shrink and damaged goods.
• Achieve and maintain department’s merchandising goals and standards in cooperation with store manager and department merchandisers and buyers (such as gross profit, presentation, etc.).
• Plan work schedules and breaks, achieve payroll consistently by scheduling within budget, and ensure all wage and hour policies and regulations are adhered to.
• Maintain accurate records (receiving logs, invoices, inventory, etc.), and forward those required for accounting purposes in a timely manner. Respond timely to all location mail, reports and records.
• Offer product samples, answer product questions, and offer assistance in finding or suggesting product, prepare special orders that are requested by customers (i.e., fruit bowls, baskets, and platters, watermelon boats, etc.).
• Help minimize all department expenses without compromising department conditions or customer service level (i.e., payroll, supplies, insurance cost).
• Guarantee outstanding product quality and presentation through cooperation with store manager and merchandisers.
• Control backroom and storage operation to assure proper supply and quality of product.
• Monitor cooler and display area temperature to ensure product quality; report refrigeration failure immediately.
• Practice the “Cleaner’s Creed” and proper sanitation procedures.
• Ensure sales and work area is swept clean, orderly and free from safety hazards; report any hazards to management.
• Exercise proper safety practices when lifting, and moving product.
• Ensure all product labels, signs and prices are aligned with product.

Secondary Job Functions:

• Restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
• Verify price checks for customers as needed.
• Ensure department associates adhere to company dress code standard (i.e. name tags, personal hygiene, etc.)
• Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
• Clean walls, fans and drains in produce coolers, display cases and work area.
• Other duties assigned by management.

Physical Demands: (per work day)

The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.

Physical Demands

Frequency

Crawling.

0% (N) Never

Sitting, balancing, stooping, kneeling, climbing up to 8 feet, and crouching.

1-33% (O) Occasionally

Carrying and lifting up to 50 lbs, pushing and pulling up to 250 lbs, bending, and reaching at waist or overhead.

34-66% (F) Frequently

Standing and walking on a title or concrete floor, handling, fingering, feeling, talking, seeing, smelling, and hearing.

67-100% (C) Continuously

Safety Risk Factors

Frequency

Loud noise, slippery or crowded floor surface, hazardous equipment (mechanical moving parts), contact with skin irritant, toxic exposure (see material safety data sheet), nuisance dust, fumes, sprays, and hazardous cleaning solutions.

1-33% (O) Occasionally

Twisting of back and neck and contact with sharp objects.

34-66% (F) Frequently

Machines, tools, and equipment utilized:

Knives, case cutter, wrapper, scale, pineapple core machine, pallet jack, power jack, pressure washer, crate opener, trash compactor, pricing gun.

Repetitive Action:

Continuous movement of entire body.

Working Conditions: Working environment is inside and within cold temperatures.

Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $24.30 - $31.60 per hour.