Job Description

Job DetailsJob Location: West Salem, WI 54669Job Description
The Produce Manager will be responsible for modeling and promoting Hansen’s IGA Market culture by consistently providing “best in class” service to our guests. The main responsibility of the Produce Manager is to oversee production, associates, customer satisfaction and standards for the Produce Department. As a part of the Hansen’s IGA Market leadership team, the Produce Manager must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.
Duties & Responsibilities
Serve customers in the Produce Department while modeling Hansen’s IGA Market culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints
Manage all areas of the Produce Department, consistently leading by example and applying effective management techniques
Ensure that the Produce Department is always full and fresh with the best quality produce
Oversee weekly production schedule for fresh and packaged produce
Maintain department conditions, ensuring shelves are stocked, product is rotated and the department is clean and well organized
Maintain and update weekly reports (purchasing, sanitation and inventory)
Order inventory based on reports (shrink, overage, expired, etc.)
Control shrink
Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback
Assist with unloading, stocking and rotating daily produce deliveries
Create attractive Produce Department displays and end caps based on specific weekly sales and merchandising plans
Communicate with Store Manager in regard to department conditions, associate relations, department hiring needs, associate accidents and other concerns as needed
Participate in additional training and leadership activities as directed
Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
Operate, maintain and clean produce equipment including knives, juicers, coolers and slicers
Assist with all other Produce Department duties as needed
QualificationsRequired Qualifications
Must be a minimum of 18 years of age due to required operation of Produce equipment
Prior experience with produce within a grocery store setting, as well as leadership experience is required
Proficient knife-handling skills, especially while preparing large quantities of produce
Ability to successfully lead, coach, train, develop and motivate a team
Ability to provide clear direction and delegate responsibilities to a team after determining department needs
Strong knowledge of local and state health, sanitation and safety regulations
Ability to quickly adapt to changing conditions, priorities and circumstances
Ability to maintain composure, meet deadlines and work effectively under pressure
Ability to work effectively in a fast-paced environment
Excellent communication, organizational and planning skills
Ability to make independent decisions regarding department needs and priorities
Strong verbal and written communication skills
Strong sense of urgency, time management, prioritization and multitasking skills
Strong sense of team – ability to anticipate the needs of the team
Strong computer skills, working knowledge in Microsoft Office product suite
Excellent attention to detail
Excellent problem-solving and conflict resolution skills
Exceptional customer service skills
Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts
Ability to stand, walk, lift, bend, push/pull for extended periods of time
Ability to lift up to 50 pounds