Job Description

The Tools Administration Support Analyst plays a critical role within the Digital Leadership function by ensuring a high level of service and operational stability across the Group Procurement application landscape. The role is focused on providing reliable, high‑quality application support to internal Procurement communities and stakeholders, while contributing to continuous improvement, system optimization, and global transformation initiatives.

This position is responsible for the day‑to‑day administration, monitoring, and support of key Procurement and Finance applications, including SAP Fieldglass, SAP S/4HANA, Oracle R12, Ivalua, Power BI. The role acts as a techno‑functional interface between end users, IT, and project teams, ensuring incidents, service requests, and system issues are handled efficiently and professionally.

In addition to operational support, the role contributes to global projects such as system migrations, integrations, and new implementations, ensuring business continuity, user adoption, and alignment with Group standards.

The Tools Administration Support Analyst is responsible for:

• Providing high‑quality, timely application support to Procurement users and stakeholders.
• Managing and resolving incidents, service requests, and emergencies, ensuring adherence to defined SLAs and escalation procedures.
• Monitoring application performance, alerts, and system health, and proactively identifying potential issues.
• Performing root cause analysis for recurring incidents and proposing corrective and preventive actions.
• Handling techno‑functional requests related to Procurement processes and systems.
• Supporting integrations between Procurement applications and other enterprise systems.
• Participating in global initiatives such as system upgrades, migrations, and new application implementations.
• Coordinating with internal IT teams, external vendors, and functional stakeholders to ensure issue resolution and service continuity.
• Training and supporting users on the effective use of Procurement applications.
• Creating, maintaining, and continuously improving knowledge base documentation, procedures, and support guidelines.
• Actively contributing to continuous improvement initiatives to enhance service quality, system stability, and user experience.

Required Experience & Qualifications

• Proven experience in application support, tools administration, or IT service management, preferably within Procurement, Finance, or Supply Chain domains.
• Experience supporting enterprise ERP and Procurement platforms (SAP, Oracle, Ivalua, or equivalent).
• Familiarity with incident, problem, and service request management processes.
• Experience working in an international or global environment is a strong advantage.
• Proficiency with Microsoft Office tools (Excel, PowerPoint, Word); Power BI knowledge is a plus.
• Bachelor’s degree in Information Systems, Business, Engineering, or a related field (or equivalent professional experience).