Chain IQ Group AG

Procurement Operations & Client Service Desk

Chain IQ Group AG  •  Bucharest, RO (Onsite)  •  4 days ago
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Job Description

At Chain IQ, your ideas move fast.

Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.

Role Purpose

The wider Procurement Operations team in the UK consists of professionals covering all indirect spend categories for our Clients. The team provides Clients with a range of transactional purchasing services. Each member of the team works in both a client-facing and supplier-facing role, working on both regional projects as well as global initiatives. The primary purpose of the function is to deliver value-add Procurement Operations services to Clients, in a structured, professional and consistent manner.

The purpose of this role is to work collaboratively with all Chain IQ, client staff and suppliers to process transactional purchasing activities in a timely, compliant, and accurate manner for the IT category in line with the applicable strategies, policies and procedures.

Key Responsibilities

Procurement Operations & Order Fulfilment

  • Leading and facilitating the assigned transactional procurement operations activities and renewal initiatives for new projects and existing contracts, using the applicable procurement systems. These activities are typically low‑value and high‑volume, executed with minimal oversight but as guided by the category lead.
  • Analyze supplier proposals regularly to ensure best value for money is always achieved based on the client business requirements
  • Assist with the achievement of all transactional purchasing strategies
  • Lead the end‑to‑end Procure‑to‑Order (P2O) processing activities—obtaining renewal quotations, submitting purchase requisitions, converting approved PRs into POs, updating the CAF in Optimize, and monitoring order fulfilment and receipting—while ensuring the correct Category Treatment is applied throughout all steps.
  • Act as the Procurement Operations point of contact for blocked invoices arising from procurement activities to ensure timely payment and workflow continuity.

Ticketing & Client Service Desk (CSD)

  • Manage procurement operations queries via the CSD application (ServiceNow).
  • Ensure all necessary data fields are accurately completed in the Chain IQ and client systems

Compliance, Controls & Continuous Improvement

  • Adhere to Chain IQ SOPs (S2C/P2O) and quality controls; maintain complete and auditable records in client P2P and Chain IQ systems.
  • Meet agreed SLAs/KPIs (e.g., PR to PO cycle time, PO accuracy, first contact resolution, on time receipting); analyze exceptions and propose corrective actions.

Collaboration & Stakeholder Management

  • Develop good working relationships with Chain IQ, client staff and suppliers
  • Partner with requestors, approvers, accounts payable, and category/ procurement operations teams at all levels to resolve issues and ensure policy compliance.
  • Support the onboarding and training of new users (internal and client) in transactional processes and tools

Reporting & Project Tracking

  • Populate reports and make recommendations for improving the Procurement Operations function to achieve enhanced services, cost savings and process improvements
  • Maintain accurate status in ISTT, Optimize, and other tracking systems to ensure visibility of active and completed activities

Role Objectives

Area Objectives Measurement Procurement Operations & Order Fulfilment Effectiveness in managing renewals Number of renewals processed
Accuracy and timeliness of P2O processing SLA compliance, error-free transactions
Resolution of blocked invoices Average resolution time Ticketing & Client Service Desk Responsiveness and quality of query handling First contact resolution rate Compliance & Controls Adherence to SOPs and audit readiness % compliance, audit findings Collaboration & Stakeholder Management Quality of relationships with internal teams and suppliers Stakeholder feedback Reporting & Tracking Accuracy and timeliness of reporting % of accurate reports delivered on time

Join a truly global team.

We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let’s shape the future of procurement - together.

Chain IQ – Create. Lead. Make an impact.

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Chain IQ Group AG

About Chain IQ Group AG

Chain IQ is a global AI-driven Procurement Service Partner, providing strategic, tactical and operational procurement for its clients. Chain IQ operates from 6 main centers and 16 offices around the world – headquartered in Switzerland with hubs in Zurich, New York, London, Singapore, Mumbai and Bucharest to service more than 49 countries (including Germany, Poland, China, Hong Kong, Japan and Australia) and over 60 clients.

Chain IQ’s growing team of 700 experts is known for generating significant value via 3rd party spend management through volume bundling from its global clients, digitalization of procurement processes as well as achieving latest ESG standards.

Industry
Consulting & Advisory
Company Size
501-1,000 employees
Headquarters
Baar, CH
Year Founded
2013
Website
chainiq.com
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