Job Description

About Us

At Crowne Plaza®, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. We’re Making Business Travel Work by Bringing Humanity to Business Travel. We challenge the old world of business that’s overly formal, rigid and where guests feel like a room number not a person. We embrace the new world of business with caring and flexibility – through hotel colleagues who Dare to Connect!

Dare to Connect is how we describe the Service Style at Crowne Plaza hotels. It shows we’re thinking and acting differently. We’re connecting with guests – and each other – in a more personal way. We’re showing our personalities (and sharing a little of ourselves) and learning more about the other person… as a person, not as a room number or a co-worker. When we Dare to Connect, it means we:

Dare to Make the First Move… we are proactive and positive… we are the first to greet and say hello, and the first to take action and help our guests.

Adapt to the Moment… we might not be mind readers, but we can read our guest’s moods and needs and then change our pace, tone and take action so we can help a guest when they need it.

Relate to Business Needs… we know that Modern Business Travelers need to be productive, so we make sure we prioritize the right things that help our guests do what’s important.

Enable Quality Downtime… we know our guests want more from their trip than just business, so we make an effort to get to know them and give them recommendations that help them make the most out of their free time.

Essential Duties and Responsibilities

• Develop and maintain effective procurement processes to support decisions by senior management. Manage the preparation of effective reports and presentations for various committee and leadership meetings and other such events. Review queries and reports and raise issues regarding trends, financial expectations and strategic plan. Utilize early warning system (analytical tools, etc.) to highlight critical concerns and take corrective action quickly. Leverage systems solutions to automate the process and reporting.

• Develop and maintain an effective, accurate and timely quote, order and payment process to support business operations. Educate executives and professionals on processes and procedures to ensure compliance and best practice purchasing. Modify processes and procedures based on feedback and changing business needs.
• Drive efficiency in the reporting, processes and procedures. Establish target performance levels and metrics to determine effectiveness and improvement opportunities. Identify and implement process improvement opportunities for tracking, controlling, and reporting on purchases and payments. Create and maintain process documentation, job aids, templates and calendar.
• Identify and implement process improvement opportunities for tracking, controlling, and reporting on activities as needed. Review reporting for issues of concern regarding trends, competitive position, performance against strategic or financial expectations, effects of changes in business environment, etc. Utilize analytical tools to highlight critical concerns, and summarize and present data to executive management, along with potential recommendations for improvement.
• Execute special research and analysis projects. Work closely with procurement and contract managers, Business Support and other critical staff functions to provide consistent data and assumptions. Manage the preparation of effective reports and presentations for various committee and leadership meetings and other such events.
• Ensure compliance is maintained with current procedures and internal controls to ensure they are accurate, complete and effective. Ensure compliance is maintained with company policies, laws, rules and regulations.
• Coach and develop team members; hire, fire, assess, discipline, document performance, recommend salary and classification changes. Act as advisor to staff to help meet established schedules and or resolve technical or operational problems.

What we need from you

Education –

Bachelor’s Degree in Business Administration, Finance, Accounting, Computer Science, IS, Purchasing Management or other related field or an equivalent combination of education and experience.

Experience –

At least 6+ years progressive work experience in multiple areas of business – procurement or supply chain management, financial or business analysis, technology, contract management and asset management.

3-5 years managing teams showing a demonstrated ability to lead people and get results through others. Must have a demonstrated ability to build cooperation and trust with colleagues and cross-functional teams and establish strong working relationships to deliver positive results.

Technical skills and Knowledge –

Demonstrated knowledge of product and service needs, financial analysis, and contract terms and conditions in a technology environment. Able to maintain knowledge of changing technologies and product or service providers. Experience with technology, telecommunications, and services negotiations and contract management is preferred.

Demonstrated ability to scope a project and develop a plan of action, ability to influence others, present convincing arguments and deal with conflicting viewpoints.

Consistent implementation of process improvement initiatives while achieving business results and persevering despite obstacles. Demonstrated and sophisticated organization skills and attention to detail while maintaining the big picture view.

Demonstrated experience in leading, managing and motivating people to work as a team within and outside their immediate group in order to achieve and exceed overall business goals.

Strong communication skills, both verbal and written, to address all levels within the organization and work toward consensus. Communication requires explaining and discussing technical and process information clearly and concisely with management, technical staff, and business or professional representatives.

Decision making responsibilities (Key Decision Rights)

Significant impact on the financial planning, cost management, and procurement of assigned unit. Decisions made and analytical data gathered directly influences business operating decisions made by senior management.

Define procurement, contract compliance processes, and standards. Establish, implement and manage suppliers, contracts and asset metrics.

Responsible for problem solving and decision-making, including data analysis of pricing, purchasing trends, supplier availability, performance, compliance issues, and the associated decision-making processes to optimize results and ensure economy of purchases made or ongoing vendor contracts in assigned areas.

CONTACTS (Key Relationships)

Internal Key Relationships

Works with technology leaders, other executive and senior management, Finance, and Project Managers to identify and procure resources needed, follow road maps, ensure adherence to set policies, and agree actions.

External Key Relationships

Vendors: to identify and or negotiate performance or compliance issues.

Hotel General Managers, MIS Managers, and owners

Industry specialists

PHYSICAL REQUIREMENTS

Work is performed in a normal office environment.

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the IHG® brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6845 hotels in over 100 countries around the world. So, whoever you are, whatever you love doing, bring your passion to IHG® and at IHG we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com