Job Description

Salary Range:

$90,000 - $120,000

The Procurement Manager is responsible for leading sourcing and procurement activities that support business operations across multiple locations. This role ensures the cost-effective, timely, and compliant acquisition of goods and services critical to service delivery, including facilities, technology, workforce-related vendors, and outsourced services. The Procurement Manager partners closely with Operations, Finance, HR, IT, and Facilities to support scalability, client requirements, and operational efficiency. *Position is on-site in our Bloomington, IL office.*

Essential Functions and Responsibilities:

• Develop and execute procurement strategies aligned with operational needs, client service requirements, and financial targets.
• Manage end-to-end procurement processes, including RFPs/RFQs, vendor evaluation, contract negotiations, and onboarding.
• Negotiate contracts, pricing, SLAs, and commercial terms to achieve cost savings while maintaining service quality and operational continuity.
• Partner with Operations and Workforce Management to support rapid scaling, ramp-ups, and new client launches.
• Oversee vendor performance management, including SLA tracking, issue resolution, and continuous improvement initiatives.
• Ensure procurement activities comply with company policies, client contractual requirements, and applicable regulatory standards.
• Analyze spend data across locations and clients to identify cost optimization and standardization opportunities.
• Support budget planning, forecasting, and cost control initiatives.
• Mitigate supply chain and vendor-related risks that could impact service delivery.
• Lead and develop procurement team members, where applicable, to build capability and consistency.

Qualifications

Required Qualifications (Education, Experience, Skills):

• Bachelor’s degree in Business, Supply Chain Management, Finance, Operations, or a related field.
• 5+ years of procurement or sourcing experience, preferably within a BPO, shared services, or services-driven environment.
• Demonstrated experience negotiating contracts with operational and service-based vendors.
• Strong understanding of BPO operations, cost drivers, and service-level requirements.
• Advanced analytical skills with experience managing large, multi-location spend portfolios.
• Excellent communication and stakeholder management skills in a fast-paced environment.
• Proficiency with ERP/procurement systems and Microsoft Office (advanced Excel skills required).

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.