Job Description

About the Role & Team

We are seeking a skilled Procurement IT Analyst to sit at the intersection of technology and procurement operations. In this role, you will be responsible for providing a high level of service to our business users for Procurement Technology (ZIP & Certify) ensuring seamless business activity in a growing organization. You will work closely with procurement, finance, and IT stakeholders to translate business requirements into effective system solutions.

What You’ll Do

Systems Management & Support

• A key administrator and maintainer of procurement platforms (e.g. ZIP, Certify/Emburse or equivalent).
• Manage system configurations, user access, and role-based permissions in line with governance policies.
• Serve as the primary point of contact for procurement system issues, triaging and resolving tickets within agreed SLAs.
• Coordinate with IT infrastructure and security teams to ensure system availability, patching, and compliance.
• Raising production or process issues to the Procurement Systems Product Owner.

Process Analysis & Improvement

• Analyse existing procurement workflows to identify inefficiencies and recommend technology-led improvements.
• Document current-state and future-state process maps, business requirements, and functional specifications.
• Support the rollout of new procurement modules, features, or integrations as part of continuous improvement initiatives.
• Conduct gap analyses between system capabilities and business needs.

Data, Reporting & Analytics

• Develop and maintain dashboards, reports, and KPIs to provide visibility into procurement performance (spend, savings, supplier activity, cycle times).
• Extract, cleanse, and analyse procurement data to support strategic decision-making.
• Ensure data integrity across systems through regular audits and reconciliation activities.
• Support spend analytics and category management initiatives through data modelling.

Project & Change Delivery

• Contribute to procurement technology projects, including system upgrades, migrations, and new tool implementations.
• Prepare user training materials, run workshops, and support end-user adoption of new tools and processes.
• Liaise with vendors and implementation partners to manage deliverables and resolve issues.
• Track project milestones, risks, and actions, reporting progress to key stakeholders.

Compliance & Governance

• Ensure procurement systems and processes comply with internal policies, audit requirements, and relevant regulations.
• Support internal and external audits by providing system documentation, access logs, and process evidence.
• Maintain system documentation including data dictionaries, user guides, and configuration records.

What You Bring

• Experience: 2–3 years in a procurement, IT analyst, or business systems role with direct responsibility for procurement platforms.
• System knowledge: Hands-on experience with at least one enterprise procurement platform (e.g. Emburse [Preferred], SAP Ariba, Coupa, Jaggaer, Oracle, Ivalua,) and Project Management software (Jira [preferred], DevOps, Smartsheet)
• Analytical skills: Strong ability to work with data — proficient in Excel; experience with reporting tools (Power BI, Tableau, or equivalent).
• Process mapping: Able to document and analyse end-to-end procurement processes and translate requirements into system solutions.
• Communication: Clear written and verbal communication (English); able to engage confidently with technical and non-technical stakeholders.
• Problem-solving: Demonstrated ability to diagnose system or data issues and drive resolution in a structured, methodical way.

Person Specification

The ideal candidate is a self-starter who combines analytical rigour with strong interpersonal skills. You are comfortable navigating ambiguity, managing competing priorities, and working across organisational boundaries. You take ownership of your work, communicate proactively, and have a genuine interest in using technology to improve how procurement operates

Why This Role Stands Out At IDC, your work helps shape how the world understands technology and where it goes next. You collaborate with curious, high-caliber colleagues who value rigor, integrity, and shared success. As the premier global provider of trusted technology intelligence, IDC equips business and technology leaders with the evidence they need to make confident decisions. Our insights inform strategy, investment, and innovation across industries and regions.

Recognized by IIAR as Analyst Firm of the Year for five consecutive years, IDC sets the standard for credibility and impact. With more than 1,000 analysts worldwide and a truly global perspective, we combine deep expertise with practical relevance. Here, your ideas matter, your voice is heard, and your contributions provide the insights leaders rely on every day. It is meaningful work, backed by a culture that supports growth, collaboration, and long-term career development with a globally respected brand.

What We Offer

• 5 weeks of holidays + extra corporate days off
• Sick days
• Flexibility to work from home most of the week
• Certain flexibility to schedule your working hours
• Cafeteria system (use points on Flexipasses, pension/life insurance, or Multisport card)
• Meal allowance

Equal Opportunity Employer

IDC is committed to providing equal employment opportunities for all qualified persons. Employment eligibility verification required. We participate in E-Verify.

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