Job Description

About the role

The Procurement Coordinator provides customer service to clients, suppliers, and internal team members in support of Pontoon’s Statement of Work (SOW) managed solution. This role assists client buyers and suppliers with project record creation, worker tracking, and invoice processing of service contracts within the program
Vendor Management System (VMS).

Responsible for communicating client policies, monitoring VMS record status’, forwarding issues, and providing timely updates via the appropriate escalation process. Works under general supervision.

What you’ll be doing

• Understands SOW VMS functionality and dependencies; enabling user navigational support and recognition of functional issues.
• Maintains and continuously increases knowledge of supported software solutions (internal and external).
• Responds to all program inquiries (calls, emails, VMS alerts) and provides required responses in a timely/professional manner.
• Recognizes and gathers relevant information on customer issues/scenarios requiring further solutions and escalates such issues according to standard escalation process.
• Uses standardized situational responses and processes to resolve customer issues.
• Maintains thorough and accurate documentation on any end user interactions (to include entry within the program case ticketing system if applicable).
• Assists with SOW VMS record creation and data maintenance on client user’s behalf (as program applicable) or as instructed by Pontoon program management.
• Monitors SOW requisition activity, checks accuracy, and provides updates to users through use of VMS technology.
• Views VMS pending workflow items, alerts process owners of needed actions, and provides system user navigation instruction if required.
• Confirms suppliers successfully record their worker on-boarding, engagement status, time entry, and offboarding activities.
• Assists with system record and policy compliance audits; escalates in written and verbal form to managers and client stakeholders.
• Contacts various internal and external department staff regarding inquiries on the following items: SOWs, purchase orders, cost centers, worker badging systems, client credits, billing and/or payment issues.
• Works to meet all existing SLA’s and group targets (internal and contractual) and improve overall process by recommending improvements.
• Assists with peer training in the standards and practices of the assigned client program.
• Provides standard program and ad hoc reporting requests, if needed.
• Participates in special projects and performs other duties as assigned.

About you

EDUCATION AND EXPERIENCE REQUIREMENTS

Minimum of two (2) years of work experience in an MSP, RPO, Staffing and/or two (2) to three (3) years of experience in a service level industry / customer service environment or equivalent.

KNOWLEDGE, SKILLS & ABILITIES:

• Skilled in communicating effectively verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to work in a fast-paced environment and perform multiple work assignments simultaneously.
• Possess data entry, analytical, and organizational skills with attention to detail.
• Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook.

Why choose us?

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.

Make an impact where it matters most.

A journey to bring out the best in you

Posting date: 15-07-2026