Job Description

At Chain IQ, your ideas move fast.

Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.

We are currently seeking a Procurement Buyer to join the Procurement Operations team. The Procurement Buyer needs to be a dynamic, highly client-focused individual with proven experience within Procurement Operations & Supply Chain. Encompasses the manufacturing background and ensures that the plant operations are supported with the P2P tasks, supplier delivery updates/ follow-ups, Invoice reconciliation, material code creations etc.

• Day-to-day operational process management and support of relevant operational and P2P processes to ensure accurate and timely ordering and receipt of goods and services (e.g. catalogue management / maintenance, other master data management / maintenance, Supplier follow ups, PR/PO processing and assistance etc, invoice reconciliation etc.)
• Optimized and compliant use of defined procurement processes, platforms and channels through continuous improvement (supported by in-house process excellence resources), end user education, P2P platform roll-out / expansion / enhancement (including data / gap analysis, testing, end user training and change management)
• Placed at the client site and interacting with the end users directly and prioritizing the work as per the requirement and ensuring that all the issues are addressed in accordance with the expectations.
• Working on pending PO related confirmations from vendors, ensuring that the delivery of material will be administered on time.
• Acting as the senior point of contact of internal and external client escalation and resolution as required.
• Providing expertise across a range of P2P process and system issues, solutions and strategy as required, e.g. to support existing client service expansion / enhancement or new client integration / implementation and support management with ad-hoc tasks, report, activities
• Preparing TCOs – responsible for securing the approvals from departments heads, operations, finance and HR
• Ensuring functional KPIs, SLAs and other performance objectives are met
• Responsible for maintaining an effective internal controls framework across all CIQ group
• Collaborate with cross-functional teams to streamline procurement workflows.
• Provide operational backup to the manager in case they are unavailable, offering operational support to colleagues.
• Handling, maintenance and documentation of client requests, queries and resolution through their ticketing solution against a defined service catalogue.
• Maintenance of knowledge management systems and client education material (e.g. ‘how to’ guides) to ensure ongoing efficiency and effectiveness of process and client satisfaction

Requirements
- A bachelor's / master’s degree in business administration, supply chain management, finance, or a related field

• 10+ years of experience with any procurement software, helpdesk tool (ServiceNow would be a plus) and Microsoft Office Suite (Microsoft Excel, Microsoft Outlook, Microsoft Teams)
• Good communication and interpersonal skills
• Detail-oriented and organized person
• Ability to work effectively in cross-functional teams (e.g. with finance, legal and operations)
• Understanding of global sourcing and cultural sensitivities, especially in internal procurement contexts.

Join a truly global team.

We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let’s shape the future of procurement - together.

Chain IQ – Create. Lead. Make an impact.

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