Job Description
About Nclusion
Nclusion is on a mission to provide traditional financial services to 1.4 billion people worldwide without access today Without a secure way to save, invest, or transfer money, individuals are not empowered to accumulate short or long-term wealth. We're changing that by bridging the gap between traditional banking and the communities that need it most.
About the Role
Procurement Analysts at Nclusion play a key role in building out our procurement operations function as we scale gaming and lottery operations across the DRC, Haiti, and other emerging markets. You'll own the full operational loop — enabling vendors properly in our systems, processing purchase requisitions and POs cleanly, and keeping Zip, our procurement intake and orchestration platform, configured for how we actually work. You'll work closely with vendors, requesters, and finance to keep procurement running smoothly and to drive visibility into where the process is breaking down.
This role is ideal for someone who combines hands-on operational discipline with sharp pattern recognition — someone who doesn't just process what lands in the queue, but notices when the same vendor issue, workflow break, or requisition kickback keeps recurring, and raises it rather than quietly reworking the same problem every week.
This role is based in our Palo Alto office. We work together onsite four days out of the week, with one day from home!
What You’ll Do
- Own end-to-end vendor onboarding and supplier enablement — collecting, validating, and maintaining documentation (tax forms, banking details, compliance docs), including judgment calls for vendors who don't fit standard US/EU templates
- Process purchase requisitions and POs, ensuring compliance with company policy and proper documentation throughout
- Manage PO-related support, including PO changes, the procurement support mailbox, and resolving PO/payment discrepancies with Accounts Payable and suppliers
- Configure and maintain Zip's intake forms, approval workflows, and vendor data fields, and serve as the first point of contact for internal users navigating the platform
- Maintain integration hygiene between Zip and NetSuite, and document system configurations and process changes
- Partner with in-market procurement/ops contacts in DRC and Haiti to navigate vendor realities that don't map cleanly to standard platform assumptions
- Escalate ambiguous cases — unusual entity structures, informal vendors, currency/banking mismatches — with a recommendation, not just a flag
- Maintain clean, reliable vendor and spend data, and build recurring reports in Zip/NetSuite for finance and leadership
- Identify recurring friction points in onboarding, PO processing, or platform workflows and propose fixes rather than working around them
What You Bring to the Table
- 2+ years of experience in procurement operations, supplier/vendor management, purchasing, or a similarly admin-heavy operational role
- Demonstrated experience processing purchase requisitions/POs and resolving PO-to-invoice discrepancies directly with Accounts Payable
- Hands-on experience owning a procurement or vendor platform (Zip, Coupa, Ariba, or similar) with minimal onboarding support required
- Proven ability to manage high-volume, document-heavy workflows accurately, with sound judgment on when a recurring issue should be escalated rather than repeatedly resolved
- Experience with international vendor onboarding (e.g., W-8BEN forms, multi-currency banking setups) strongly preferred
- Prior experience working in NetSuite or a comparable ERP system
- Experience supporting operations in emerging or frontier markets
Benefits and Perks
- 📈 401k with a match!
- 🩺 Medical Insurance
- 🦷 Dental Insurance
- 👓 Vision Insurance
- 💸 Competitive compensation & equity – We believe in sharing success.
- ✈️ Flexible PTO – We focus on impact, not tracking vacation days. We encourage a minimum of 14 days.
- 🍽️ In-office lunch, team events & culture
