Job Description

The Returns Department forms part of the wider Warehouse environment within MTN finance. We are responsible for receiving and processing of all returned stock under various categories from the various sales channels of MTN SA. Furthermore, the team is responsible for the preparation, processing and despatch of stock that is to be returned to vendor or put on tender.

Stock Control

• Ensure all stock returns are accurately received from the courier company and comply with the returns criteria and policies and perform stock rejection process for stock that does not meet the returns criteria.

• Conduct a completeness check of the return stock to the system and or the collection document and ensure the physical stock received is accurate.

• Receive stock on system and into totes where applicable.

• Raise and Process RMA’s and Intransit Receipts for returned stock and claims and scan all serialized items back into the Warehouse inventory on Oracle where applicable.

• Receipt stock on WMS Expert RDT system by clearing totes and creating loads timeously, where applicable.

• Ensure that stock received on system are in correct status and resolve stock in “Held” status. Intransit locations are to be cleared timeously.

• Perform the PACKING function onto pallet LPN (license plate number) where applicable

• Perform inter-org transfers, sub-inventory transfers or cage deposits to the relevant stock locations and obtain the relevant handover signatures and ensure that records of the handovers are filed in a manner that is easily retrievable for future reference.

• Ensure that all OBF and Warranty Assessment stock are handed over to the supplier for assessment

• Ensure that all Returns and OBF rejections are recorded and retrievable with ease.

• Perform RTV’s for all approved OBF/Warranty Assessment stock and dispatch stock upon collection.

• Ensure that all rejections are processed on system and returned to store where applicable.

• Prepare, Invoice and Dispatch stock on Tender

• Ensure that all returns are processed and returned to stock without delay

Stock Reconciliation

• Keep a record of all systems’ transactions for audit purposes

• Conduct daily cycle counts of sub-inventories or stock locations andprepare count sheets for monthly stock counts.

• Conduct the monthly stock count in the Warehouse in line with the Central Warehouse policies.

• Assist with the reconciliation of any stock discrepancies.

• Assist in other areas of the Warehouse from time to time in line with the Operational requirements of the Central Warehouse as a whole.

Administration

• Hand over copies of all completed returns documentation to the Commercial Credit Department for verification.

• File all documentation in a manner that is retrievable by anyone of the Returns staff and within the auditors’ requirements.

• Resolving channel/customer queries

Housekeeping

• Keep a record of all systems transactions and ensure documents are filed in a manner that is easily retrievable and conforms to the auditors’ requirements.

• Contribute to a safe and healthy working environment and adhere to health and safety policies

Supervisory / Leadership/Managerial Complexity: Refers to the responsibilities for directing, guiding, motivating and influencing others.

None

Required Skills & Capabilities e.g. teaching, report writing or specific skills/abilities such as computing or the ability to work without supervision

• Attention to detail

• Ability to work under pressure

• Ability to adapt to a changing work environment

Stock Control

• Ensure all stock returns are accurately received from the courier company and comply with the returns criteria and policies and perform stock rejection process for stock that does not meet the returns criteria.

• Conduct a completeness check of the return stock to the system and or the collection document and ensure the physical stock received is accurate.

• Receive stock on system and into totes where applicable.

• Raise and Process RMA’s and Intransit Receipts for returned stock and claims and scan all serialized items back into the Warehouse inventory on Oracle where applicable.

• Receipt stock on WMS Expert RDT system by clearing totes and creating loads timeously, where applicable.

• Ensure that stock received on system are in correct status and resolve stock in “Held” status. Intransit locations are to be cleared timeously.

• Perform the PACKING function onto pallet LPN (license plate number) where applicable

• Perform inter-org transfers, sub-inventory transfers or cage deposits to the relevant stock locations and obtain the relevant handover signatures and ensure that records of the handovers are filed in a manner that is easily retrievable for future reference.

• Ensure that all OBF and Warranty Assessment stock are handed over to the supplier for assessment

• Ensure that all Returns and OBF rejections are recorded and retrievable with ease.

• Perform RTV’s for all approved OBF/Warranty Assessment stock and dispatch stock upon collection.

• Ensure that all rejections are processed on system and returned to store where applicable.

• Prepare, Invoice and Dispatch stock on Tender

• Ensure that all returns are processed and returned to stock without delay

Stock Reconciliation

• Keep a record of all systems’ transactions for audit purposes

• Conduct daily cycle counts of sub-inventories or stock locations andprepare count sheets for monthly stock counts.

• Conduct the monthly stock count in the Warehouse in line with the Central Warehouse policies.

• Assist with the reconciliation of any stock discrepancies.

• Assist in other areas of the Warehouse from time to time in line with the Operational requirements of the Central Warehouse as a whole.

Administration

• Hand over copies of all completed returns documentation to the Commercial Credit Department for verification.

• File all documentation in a manner that is retrievable by anyone of the Returns staff and within the auditors’ requirements.

• Resolving channel/customer queries

Housekeeping

• Keep a record of all systems transactions and ensure documents are filed in a manner that is easily retrievable and conforms to the auditors’ requirements.

• Contribute to a safe and healthy working environment and adhere to health and safety policies

Supervisory / Leadership/Managerial Complexity: Refers to the responsibilities for directing, guiding, motivating and influencing others.

None

Required Skills & Capabilities e.g. teaching, report writing or specific skills/abilities such as computing or the ability to work without supervision

• Attention to detail

• Ability to work under pressure

• Ability to adapt to a changing work environment

• Ownership and Accountability

• Innovative thinking

• Can Do Attitude

• Ability to read and understand reports

• Basic skills with Microsoft Excel, Word and PowerPoint

• Good interpersonal skills including good written and oral communication

• Collaboration skills

• Ability to multi-task

Key Deliverables

• Meeting of departmental and individual targets within agreed time frames

• Promote and practice good housekeeping habits

• Customer focused

Education:

• Matric

• Additional Inventory/Logistics courses (beneficial)