The Processor I, Admissions Processing contributes to the effect recruitment and enrollment of new learners to Nightingale College by providing superior customer service through coordinating all testing for prospective learners. The Processor I, Admissions Processing will assist in the collection and processing of required admissions documents to meet accreditation and compliance standards and support the successful enrollment and completion of all learners.

• Processes testing ticket requests for all incoming prelicensure applicants and determines appropriate exam pathways

• Creates and disseminates voucher codes for entrance and advanced placement exams

• Monitors scheduled appointments to minimize no shows, technical issues, rescheduled appointments, andenforce testing goals with each learner through proactive outreach

• Supports resolution in testing technical issues including troubleshooting, escalations, and proctoring

• Analyzes exam results to determine appropriate placement, documents and reports on all exam results in appropriate systems and to appropriate parties

• Coordinates virtual tutoring for entrance exams as needed

• Creates, updates, and monitors multiple tracking systems for demographic, program, and testing information

• Records all learner correspondents, updating, maintaining learner records, and related notes in learner management system (LMS) and customer relation management (CRM) system accurately and in real-time

• Collects all required documentation needed for new learner enrollment to complete an application file and tracks applicant progress by updating and maintaining required tracking

• Reviews all required documentation needed for new learner enrollment, and resolves conflicting information in electronic files, ensuring accreditation and compliance standards are met

• Provides a daily activity report (DAR)

• Collaborates cross functionally, including facilitating 1:1s, to ensure all enrollment processes are handled seamlessly to achieve a successful enrollment

• Identifies and makes recommendations on areas of improvement in processes or policies

• Assists in additional functional projects as they arise

• High School Diploma or General Equivalency Diploma (GED) is required, an associate’s degree from an accredited institution is preferred

• Demonstrated at least one year of professional experience managing documentation, private, or protected information is required

• Demonstrated proficiency in Microsoft Office is required

• Demonstrated experience with FERPA is strongly preferred

• Demonstrated experience in college admissions, higher education, data entry, or customer service is preferred