Job Description

Position Title: Processing Supervisor

Reports To: Processing Manager

Department: Supervisors

FLSA Status: Nonexempt

POSITION SUMMARY

The Processing Supervisor is responsible for managing the daily activities of the production team, ensuring that company standards are maintained across all areas of the store. This role involves staying on top of daily production goals, ensuring fast, accurate, and efficient processing by team members, and conducting hands-on audits and quality control checks. The supervisor will actively engage with the team to assess, train, and provide coaching, setting the standard for donor experience, productivity, and customer service, in line with the America’s Thrift Core Values.

KEY RESPONSIBILITIES

• Supervise and direct the daily activities of the production team.
• Manage inventory tracking systems to monitor deliveries and stock levels.
• Analyze inventory levels and anticipate shortages or issues, taking proactive steps to ensure sufficient stock.
• Communicate targets and progress to team members.
• Assist in the recruitment, selection, onboarding, and training of team members.
• Schedule team members according to the store’s labor requirements.
• Capable of performing all tasks required of processing team members.
• Regularly observe, coach, and recognize team members for performance.
• Maintain high standards of merchandise condition, pricing, freshness, and shop-ability.
• Support the General Manager with sales and marketing promotions and programs as needed.
• Assist donors following company standards.
• Foster a respectful and values-driven workplace environment.
• Utilize open communication tools to translate team feedback into action.
• Address complaints and bring them to the attention of the Assistant Store Manager or General Manager for resolution.
• Safeguard company assets and information, ensuring secure handling and integrity.
• Promote loss prevention by upholding procedures and policies.
• Maintain a safe working environment by following OSHA guidelines and ensuring compliance with safety policies.
• In the absence of the Assistant Store Manager, manage production processes and team operations in line with all policies and regulations.
• Make decisions and take appropriate actions when Assistant Store Manager or General Manager is unavailable.
• Perform additional duties as assigned by supervisors or higher-level managers.
• Other duties as assigned by management.

QUALIFICATIONS

• At least two years of experience in a supervisory, team lead, or key holder role in retail or industrial processing.
• Basic mathematical, reading comprehension, and computer skills.
• High School diploma or GED preferred.
• Strong communication skills, both verbal and written.
• Ability to assess, observe, and coach others effectively.
• Ability to follow and apply instructions, both written and verbal.
• Strong decision-making skills, with the ability to apply sound judgment in various situations.
• Successful completion of background check, motor vehicle check, and drug screen.
• Valid driver’s license and a clean driving record.

PHYSICAL REQUIREMENTS

• Ability to stand and walk for extended periods on concrete, tile, and other hard surfaces throughout the workday.
• Must be able to lift and carry merchandise, supplies, boxes, and other materials weighing up to 50 pounds.
• Ability to push and pull carts, racks, bins, and other equipment weighing up to 25 pounds.
• Must be able to frequently bend, stoop, kneel, crouch, reach at waist level and overhead, and perform repetitive handling and grasping motions.
• Ability to climb ladders or approved equipment and safely work at heights of up to 14 feet as required.
• Must possess sufficient balance, coordination, and mobility to safely navigate processing, receiving, storage, and sales floor areas.
• Ability to use hands and fingers to handle, sort, inspect, price, tag, and process merchandise and operate job-related tools and equipment.
• Must have sufficient visual and auditory ability to inspect merchandise, monitor workflow, identify safety concerns, communicate with team members, and respond to activity within the work environment.
• Ability to perform the physical duties of processing team member positions when needed, including sorting, grading, pricing, tagging, hanging, moving, and preparing merchandise.
• Must be able to perform physical activities while supervising, training, coaching, and assisting team members in a fast-paced production environment.
• Ability to work indoors in a semi-controlled temperature environment and outdoors in varying weather and temperature conditions as business needs require.
• Must be able to work a flexible schedule that may include regular business hours, weekends, evenings, and holidays based on operational needs.
• Must be able to safely perform the essential functions of the position with or without reasonable accommodation.

WHY AMERICA’S THRIFT

Founded in 1984, America’s Thrift is more than a retail company — we are a team driven by purpose, community impact, and opportunity. With stores across the South, we create a unique shopping experience by refreshing our sales floors daily with thousands of new items, making it truly feel like “a new store every day.” Our commitment to organization, affordability, and customer service allows shoppers to discover incredible finds while saving up to 70% off traditional retail prices.

At America’s Thrift, we believe in giving back. Through partnerships with local charities, we help support children facing serious illnesses and individuals impacted by substance abuse recovery. Every donation and purchase contributes to making a positive difference in the communities we serve. We are proud to employ more than 1,500 team members, support local economies, and help keep millions of pounds of reusable goods out of landfills each year.

Joining our team means becoming part of a fast-paced, mission-driven environment where hard work, teamwork, and customer focus are valued every day.

BENEFITS

America's Thrift is proud to offer:

• On-demand pay
• Flexible scheduling options
• Monday–Friday day shift schedules
• Medical, dental, and vision insurance for full-time team members
• Employee discounts
• Paid time off
• Career growth and advancement opportunities
• So much more!!

EQUAL OPPORTUNITY EMPLOYER

America's Thrift is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable law.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.