Job Description

What Being a Self-Determination Support Specialist Looks Like

As a self-determination support specialist (SDSS), you’ll work on a team to deliver great customer service to people self-directing their care. In this job, you’ll take on a variety of work. From listening to and resolving customer issues to making sure paychecks are correct. Your job is instrumental in making sure the people we serve stay safe and happy.

As an SDSS specializing in processing, you'll anticipate and resolves customer issues. You'll do this by filling out and receiving documents, entering records into the electronic filing system, and updating paperwork as necessary. You will also make sure that paychecks are calculated accurately and efficiently. To do this, you'll follow departmental procedures and adhere to agency requirements.

Responsibilities and Duties of an SDSS

• Enter information into databases, such as a call log, for effective record keeping
• Prepare and send documents via DocuSign or email
• Ensure the proper naming and saving of documents in the document management system
• Assist customers in returning documents
• Manage DocuSign accounts and support issues from the operations staff and customers
• Ensure all compliance standards are met for audit purposes
• Timesheet reviewing and time tracking
• Accurately and efficiently complete payroll checklists for assigned agencies
• Work with your team leader to identify strategies for reducing errors
• Collaborate with your team to resolve rejected timesheet issues and improve processes
• Review overlap and overtime reports
• Maintains confidentiality of records relating to clients
• Bill agencies for timely reimbursement
• Uphold the company values and mission
• Complete other duties as assigned

Required Education

High School diploma or GED equivalent

Preferred Experience and Qualifications

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
• Excellent written and oral communication skills
• Ability to plan and organize daily work to meet deadlines
• Competent in the use of Microsoft programs and the Internet
• Ability to build positive relationships and communicate with people of diverse backgrounds and abilities
• Strong ability to participate in a highly effective team
• Effective decision-making skills