Job Title: Process Transformation Manager
Industry: Betting / iGaming
Department: Business Excellence
Reports To: Head of Business Excellence
Gross Salary: KES 400,000
Job Overview
Our client, is a leading betting and gaming company operating across multiple markets. They are seeking to hire a strategic and execution-focused Process Transformation Manager to drive operational excellence, scalability, and efficiency across the business.
The role is responsible for leading end-to-end process transformation initiatives, embedding governance standards and driving digitisation efforts that improve both customer and employee experiences. The ideal candidate should combine analytical depth with hands-on implementation capability and be comfortable operating in high-growth environments where structure and agility must coexist.
Key Responsibilities
Process Design & Optimisation:
Lead end-to-end process transformation initiatives from diagnosis through to implementation and monitoring
Map, analyse, and streamline business processes to eliminate waste, reduce errors, and improve turnaround times
Develop and maintain enterprise-wide process frameworks and documentation standards
Identify root causes of inefficiencies and implement sustainable improvement solutions
Standardise workflows to ensure scalability across markets
Collaboration & Change Management:
Partner with Product, Technology, Operations, and Customer Support teams to identify automation and digitisation opportunities
Drive stakeholder engagement to ensure adoption of improved processes
Facilitate cross-functional workshops and alignment sessions
Coordinate cross-market process harmonisation and standardisation initiatives
Support teams through change management initiatives to embed new ways of working
Performance Management & Governance:
Define and track process KPIs and performance dashboards
Monitor efficiency, scalability, and service quality metrics
Support governance frameworks that reinforce operational discipline
Continuously evaluate and refine processes based on performance insights
Mentor and guide the Process Transformation Analyst to ensure consistency in methodology and reporting
Continuous Improvement & Scalability:
Embed a culture of continuous improvement across departments
Identify opportunities for automation and digital enablement
Build scalable, repeatable workflows that support rapid growth
Reduce operational friction and duplication across functions
Required Qualifications and Experience:
Bachelors degree in Business, Operations, Engineering, or related field (Masters degree is an added advantage)
Minimum 5+ years experience in process improvement, business transformation, or operational excellence at a managerial level
Proven application of Lean, Six Sigma, Kaizen, or similar methodologies
Experience in tech-driven or digital service environments (Fintech, Telco, or iGaming preferred)
Demonstrated ability to manage change and influence stakeholders across multiple business units
Strong analytical and facilitation skills with the ability to translate complexity into practical solutions
Experience developing and tracking KPIs and performance dashboards
Core Competencies:
Strategic and analytical thinking
Strong project and change management capability
Excellent communication and cross-functional collaboration skills
Data-driven mindset with high attention to detail
Structured, adaptable, and execution-focused approach
Strong stakeholder engagement and influence skills
Ability to thrive in fast-paced, high-growth environments
Success Measures:
Measurable efficiency improvements across key operational processes
Documented and adopted process standards across functions
Visible reduction in operational friction and duplication
Strengthened collaboration between business and technology teams
Sustainable, scalable workflows supporting multi-market expansion
Application Process:
Interested candidates are invited to apply by submitting an updated CV via our Career Page.
Application Deadline: 11th March 2026.
Only shortlisted candidates will be contacted.
