Department: Shared Services
Employment Type: Full Time
Location: Cebu, PH
Compensation: ₱25,000 - ₱30,000 / month
We are looking for a Trainer to design and deliver training programs that equip employees with the skills and knowledge to meet business, client, and compliance standards, while supporting onboarding, upskilling, and performance improvement in partnership with Operations, QA, and Workforce.
• Facilitate structured training (new hire, product, systems, refreshers) and support nesting through coaching and real-time feedback.
• Update training materials and assessments to ensure accuracy and compliance while maintaining TTT certification.
• Monitor trainee performance, provide coaching plans, and work with QA and Operations to address gaps.
• Conduct assessments and track key training metrics, attendance, and outcomes accurately.
• Partner with Operations, QA, Workforce, and Account Management to ensure readiness, support launches, and escalate risks.
Minimum 1–2 years BPO/contact center experience
2-3yrs experience in training, coaching, or quality is preferred
Strong facilitation, communication, and presentation skillsAbility to analyze performance data and translate insights into actionProficient in MS Office / Google Workspace and LMS tools
Virtual Staffing Solutions provides comprehensive outsourcing services, ranging from call center operations and back-office support to complex data processing, catering to both SMEs and large corporations in the US and UK.
Since its founding in 2018, the company has grown into a formidable force in the BPO industry, with a dedicated team of over 2,700 employees and counting. Virtual Staffing has earned a reputation for flexibility, exceptional quality, and industry-leading excellence, consistently delivering measurable success for its clients.
