Job Description

Process Specialist, DHHS

FT / PT Status – Full-Time
Salary – $20.89 - $33.13 Hourly Wage
Remote Work / In-Office – Hybrid

Recruiter – Niccole Johnson | niccolejohnson@utah.gov | 801-538-3956
Application Deadline – 7/7/2026

Key Responsibilities

Responsibilities
The Utah Division of Licensing and Background Checks is seeking a highly motivated and detail-oriented Process Specialist to join our team. In this role, you will be responsible for providing exceptional customer service, processing applications, maintaining accurate records, and ensuring the efficient flow of communication. If you have a passion for delivering excellent customer service, staying organized, and contributing to a collaborative team environment, this role is a perfect fit for you.

**This position requires you to be in the office Tuesday-Wednesday at our Salt Lake City office (195 N 1950 W).**

Key responsibilities and day to day responsibilities of this position:

• End-to-End Application Management: Process new provider applications, license renewals, and change requests from submission to completion.
• Document Verification: Review and process submitted documentation to ensure accuracy, completeness, and compliance with licensing standards.
• Fee Administration: Handle fee entries and financial processing associated with applications
• Applicant Guidance: Act as the primary point of contact for applicants, guiding them through the licensing process and providing status updates.
• Public & Customer Support: Deliver high-quality customer service by responding to inquiries via phone and email regarding licensing requirements, application steps, and general information.
• Caseload Management: Effectively manage and prioritize an independent caseload to ensure timely processing and meet division deadlines.
• Team & Division Support: Collaborate with coworkers and provide administrative support to team and division staff to maintain efficient operations.

Qualifications

Minimum or "day-one" qualifications:

• Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex processes clearly and politely to the public via phone and email.
• Attention to Detail: Proven ability to review dense documents, spot errors or missing information, and maintain highly accurate records.
• Technical Proficiency: Strong computer skills, including experience with data entry, database management, and standard office software (e.g., Microsoft Office Suite, Google Workspace).
• Problem-Solving: Ability to handle difficult customer service situations with patience, empathy, and professionalism.
• Time Management: Strong organizational skills with a demonstrated ability to manage an independent caseload, prioritize tasks, and meet strict deadlines.
• Team Player: A collaborative mindset with a willingness to assist team members and division staff to achieve shared goals.
• Demonstrating Accountability: Ability to take responsibility for assigned tasks and decisions to ensure reliable and consistent performance.

Preferred or trainable/on-the-job qualifications:

• Following Policies & Procedures: Ability to adhere to organizational guidelines and legal requirements to ensure compliance in all background check activities.
• Handling Sensitive Information: Ability to manage confidential data and records to protect applicant privacy and maintain organizational trust.
• Organizing: Ability to maintain accurate records, logs, and documentation to ensure efficient workflow and compliance.

Supplemental Information

• Effective July 1, 2021, State of Utah Employees must either reside in Utah or be in the process of relocating to within 30 days of their start date.
• Please note, a position's eligibility for remote and/or hybrid work is established by agency management and is subject to change at their discretion, at any time and for any reason.
• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
• Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.
• DHRM rules apply for promotions and transfers.

About the Role

Location –
195 North 1950 West
Salt Lake City, Utah, 84116
United States
Background Check Required – You must successfully pass a criminal history check.
Drug Test Required – No
Schedule Code – B - Competitive Career Service

Why You Should Join Our Team
In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency
Become an integral part of the Utah Department of Health and Human Services (DHHS) and contribute to the vision of advocating for, supporting, and serving all individuals and communities in Utah; and ensuring all Utahns have fair and equitable opportunities to live safe and healthy lives. Help us achieve this through effective policy and a seamless system of services and programs.

EEO Statement
The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.