Job Description

Make a difference here.

UltraViolet Cyber is a leading platform-enabled unified security operations company providing a comprehensive suite of security operations solutions. Founded and operated by security practitioners with decades of experience, the UltraViolet Cyber security-as-code platform combines technology innovation and human expertise to make advanced real-time cybersecurity accessible for all organizations by eliminating risks of separate red and blue teams.

By creating continuously optimized identification, detection, and resilience from today’s dynamic threat landscape, UltraViolet Cyber provides both managed and custom-tailored unified security operations solutions to the Fortune 500, Federal Government, and Commercial clients. UltraViolet Cyber is headquartered in McLean, Virginia, with global offices across the U.S. and in India.

UVCyber is seeking an analytical and detail-oriented Process Specialist for the United States Secret Service (USSS) contract, supporting the Department of Homeland Security. This role offers a unique opportunity to enhance national security by analyzing, documenting, and optimizing critical OCIO processes that enable effective technology delivery and mission support. As a Process Specialist, you will serve as a key contributor to OCIO's continuous improvement initiatives, conducting deep-dive process analyses, identifying operational bottlenecks, and developing actionable recommendations that streamline workflows and improve operational performance. You will lead process-mapping efforts, facilitate root-cause analyses, and create future-state designs that deliver measurable gains in efficiency, consistency, and mission effectiveness. Working collaboratively with OCIO leadership, division chiefs, and operational teams, you will help transform how OCIO delivers technology services through disciplined process improvement and structured change management. Join us to make a meaningful impact on a transformational program of national importance. 



What You'll Do

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Analyze and document current-state and future-state processes across OCIO, focusing on intake workflows, governance practices, IT service management activities, and delivery execution; conduct comprehensive process assessments to identify bottlenecks, inefficiencies, and improvement opportunities

• Perform gap analysis comparing current capabilities against industry best practices and desired outcomes; evaluate workflows to determine where operational obstacles inhibit effective technology delivery and mission alignment

• Develop comprehensive Process Maps and Bottleneck Analysis deliverables using standard notation (BPMN, flowcharts, swimlane diagrams, value stream maps); create current-state and future-state process maps that accurately capture workflows, decision points, handoffs, roles, system interactions, and optimized designs

• Manage and facilitate process-mapping and root-cause analysis sessions with cross-functional teams using methodologies such as 5 Whys, Fishbone diagrams, Pareto analysis, and failure mode analysis; identify systemic issues, recurring patterns, and underlying causes of process breakdowns
-Develop evidence-based recommendations to streamline workflows and improve operational performance; prioritize improvement opportunities based on impact, feasibility, resource requirements, and strategic alignment; contribute to Continuous Improvement Roadmaps that sequence enhancements and define success criteria
• 
Support execution of process improvements through structured implementation plans, schedules, and tracking mechanisms; coordinate with OCIO leadership, division chiefs, technical teams, and stakeholders to ensure process changes are collaborative and data-driven

• Support development of standardized processes, templates, SOPs, job aids, and reference materials that promote consistency and repeatability across OCIO divisions; partner with change management teams to ensure process changes are communicated, understood, and adopted

• Establish mechanisms for monitoring process performance and measuring outcomes; support development of process metrics, KPIs, and dashboards that provide visibility into operational effectiveness; contribute to Monthly Progress Reports with process-specific metrics and improvement status

What You Have

We sincerely thank all applicants in advance for submitting their interest in this position. We know your time is valuable.

UltraViolet Cyber welcomes and encourages diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.

If you want to make an impact, UltraViolet Cyber is the place for you!