Job Description

Personnel Area: Corporate Services

Branch: Business Engagement and Performance

Salary Range: (Band 7) AUD $132,572.00 - $144,942.00 + 14% superannuation (Remuneration stated is for the full-time positions)

Work type: Fulltime permanent

Location: Brisbane Square, Brisbane CBD

Our Business

Brisbane City Council is Australia’s largest local government, with more than 9,000 employees, an annual budget of almost $4 billion and assets in excess of $45 billion. As an organisation we are dedicated to ensuring the Brisbane of tomorrow becomes even better than the Brisbane of today. We nurture innovation, value sustainability, and support strong economic growth.

Our Branch

The Business Engagement and Performance Branch operates across Council as a strategic partner and standard-setter, empowering the organisation to deliver exceptional community and organisational value through enterprise strategy-to-execution alignment, good governance, and service and process excellence. The branch builds Council’s capacity to manage performance, portfolios and change to deliver desired outcomes for the city and adapt to future demand and growth.

The Role

As a Process Specialist you will support the Manager Delivery Excellence and Business Architect in driving the delivery and embedment of Brisbane City Council's Business Process Management (BPM) Centre of Excellence (COE), business and process architecture framework, and a range of strategic BPM initiatives.

You will contribute to the implementation, governance and ongoing management of Council's BPM technologies, methodologies and standards to achieve optimal service and process outcomes. Working at the heart of Council's process management capability, you will help strengthen and evolve business process management practices, with a particular focus on business architecture and the effective use of SAP Signavio.

You will partner with project teams, service owners, business process practitioners and technology vendors to foster strong stakeholder relationships and drive the adoption of best-practice BPM approaches across the organisation. Bringing an analytical mindset and systems-thinking approach, you will be comfortable navigating different business areas, identifying opportunities for improvement and providing expert advice on business and process architecture-related initiatives.

Key skills to help you succeed in the role

• Strong business process management (BPM) knowledge, including process design, governance, continuous improvement and application of best-practice frameworks.
• Business architecture proficiency, with the ability to understand and connect end-to-end business capabilities, processes and outcomes.
• Hands-on experience with BPM Tool (preferably SAP Signavio) or similar process management system for process modelling, process architecture and BPM governance.
• Capability to work autonomously while influencing stakeholders at all levels and driving process management outcomes.
• Experience developing training materials, facilitating workshops and building organisational capability in process management practices.
• Strong stakeholder engagement, communication and relationship-building skills.
• A commitment to embedding sustainable process management practices and fostering a culture of continuous improvement.

Highly regarded

Tertiary qualifications in Business Process Management or related discipline

Knowledge of TOGAF or BIZBOK in Business Architecture or similar

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary.

Benefits of working for Council: CLICK HERE

How to apply: Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

For more information: Please contact Mina Manning on 07 3178 0989.

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Thursday 20 August 2026 at 11:55PM AEST

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

Council and its employees must follow the Public Sector Ethics Act 1994 (Qld) and the Code of Conduct. This means employees are expected to act with honesty, fairness, and always prioritise the public interest over personal or private gain. The Code of Conduct requires employees to openly disclose any other work they do outside of Council — including paid or unpaid employment, operating their own business or volunteering in certain circumstances — and to manage any conflicts of interest or other risks (such as fatigue) in a way that puts the public interest first. Maintaining employment outside Council does not preclude you from being considered for roles within Council.