Job Description

As a Process Governance Analyst, you will play a vital role in maintaining and enforcing compliance at a company with over 130 years of history. You will be instrumental in proactively and reactively reviewing deals and processes, supporting commercial teams in reaching agreements while ensuring adherence to corporate policies and guidelines. In this role, you will be responsible for reviewing closed deals, evaluating processes, identifying deviations, and providing guidance to commercial teams working on active deals. You will help drive process excellence and ensure adherence to standards. This role offers significant networking opportunities, as you will collaborate closely with Commercial Operations teams, Sales teams, and leadership.

• Create a global Maintenance and Support (M&S) commercial governance, defining clear process and guidance for commercial teams around the globe to follow, ensuring consistency and standardization, aligning the different process around the globe into a single and standardized process.
• Provide process governance guidance to Commercial Operations as well as Renewals Account Managers (RAM) teams globally, supporting process guidelines, risk identification, approvals, and process follow-up.
• Offer expertise in commercial processes during all phases of the ITO process to Commercial Operations as well as RAM teams.
• Proactively identify key opportunities to apply risk and process assessments.
• Reactively review and ensure compliance with commercial processes and policies.
• Collaborate with commercial teams, sales teams, and approvers to establish clear communication channels, fostering a "one team" spirit and expediting processes and approvals.
• Identify areas for process improvement and simplification.
• Mentor and guide Commercial teams as well as RAM teams globally, across both regional and global deal desks.
• Collaborate on quality revisions of the different systems, SFDC, ERP, SNOW, Artifactory and others, looking for consistency and global standardization

Required Qualifications

• Fluent English is required, Spanish, Punjabi and Hindi are desirable.
• Extensive experience and knowledge on ERP (Fusion), GridSW solutions (Plan, Operate and Transact) as well as FUEL and SNOW.
• Deep knowledge and understanding of the different process for M&S around the globe

Desired Characteristics

• Strong accounting, analytical, and problem-solving skills with a hands-on attitude and attention to detail..
• Ability to thrive in a cross-functional and matrixed organizational environment.
• Proven ability to multitask, promote teamwork, accountability, and efficiency.
• Capability to work under tight deadlines, manage ambiguity, and prioritize effectively under pressure.
• Strong project management, analytical, and organizational skills.
• Excellent communication skills, with the ability to convey ideas clearly and concisely across multiple levels, functions, and regions.
• Ability to build relationships, foster trust, and collaborate effectively across organizations and businesses.

Additional Information

#LI-Remote - This is a remote position