Job Description

Are you passionate about driving a front unit towards operational excellence? Are you passionate about optimizing processes, ensuring quality, and navigating complex regulatory requirements?
For our legal entity Vontobel Swiss Financial Advisers (Vontobel SFA), a US licensed Registered Investment Adviser (RIA), we are looking for a Process & Quality Specialist (PQS) who will act as a key partner to support Desk Heads, Relationship Managers and Assistants in delivering exceptional service to our US clients.

What would your role be?

• Work with Relationship Managers andClient AssociatesasanexpertononboardingandsupportingUS clients throughout their lifecycle

• Act as a liaison between Legal, Compliance, Risk, andClientCoveragefunctions to resolve complex client scenarios (e.g., Companies, Trusts, Foundations, Offshore entities).

• Identifyand implement process improvements to enhance operational efficiencyand client experience

• Review and approve account opening documentation and KYC.

• Manageand coordinatetheoverall client onboarding lifecycleensuringtransparency andaccountability throughout the processand betweenstakeholders

• Act as apoint-of-entryand sparring partnerfor queries about regulations, processes,toolsand risk.

• Conduct pre-checks, support remediation of alerts and deficiencies (e.g., KYC, Risk Reports), and ensure compliance with regulatory requirements.

What are we looking for?

• Anatural problem solver with a strong ability to see the big picture whilemaintainingattention to detail.

• Expertiseinwealth management,with a focus onaccount opening processes and KYC requirements for individuals and complex structures (e.g., Companies, Trusts, Foundations, Offshore entities).

• Understanding of legal and regulatoryframeworks.

• Familiarity with the US financial market and corporate structures.

• Ability to work independently and proactively, with a fast-learning mindset and high motivation to excel in a demanding environment.

• Excellent interpersonaland communicationskillswithanability to tailor your style to the audience.

• Fluency in English (additionallanguages are a plus).

• Experience with Salesforce or Avaloq (preferred but not mandatory).

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What do we offer?

• A prime Zurich location featuring modern collaboration spaces, rooftop terraces, and complimentary lunch

• A welcoming and diverse team working in an open-office environment.

• All the latest technology to help you excel and advance.

• Agile environment in how we think, the way we work and our trust for each other.

• A flat organizational structure that encourages collaboration across all levels

• Campus feeling and a collaborative spirit.

We are looking for talented people, not just a CV that ticks all the boxes. Even if you do not have absolutely everything we have asked for, if this role sounds like a good fit for you, we encourage you to apply.

Why Vontobel?

At Vontobel, you are building better futures for our clients and society, as well as for yourself. As a family-owned and publicly listed company with over 2,000 professionals based in 28 locations globally and headquartered in Zurich,we’recommitted to long-term thinking and sustainability.

Our diverse team values unique perspectives, and we hire individuals determined to deliver in a dynamic and changing world. Even if youdon’tmeet all the criteria, we encourage you to apply ifyou’reenthusiastic about the role.

Do you want to beVontobel?

Thank you for applying to Vontobel. We will carefully review your application and will respond to you in a timely manner.

At Vontobel, we are an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

We value the many voices within our teams and are committed to creating an environment where everyone who wants to be part of our performance culture can be themselves. It is based on mutual respect and zero tolerance for any form of discrimination.

If you have any questions you can contact us through our contact form