Job Description

The Process Operations Coordinator plays a critical role in the company by collaborating with various departments to streamline operations and improve efficiency. The primary focus will be on identifying process gaps, developing and implementing solutions, and measuring performance outcomes. This position will involve working closely with stakeholders to ensure that business processes are aligned with corporate objectives and to cultivate a culture of continuous improvement.

Responsibilities:

• Analyze current business processes and identify areas for improvement.

• Collaborate with different teams to design and implement process enhancements.

• Develop and maintain process documentation, including workflows and standard operating procedures.

• Conduct training sessions and workshops to educate employees on new processes and tools.

• Monitor project progress and provide regular updates to stakeholders.

• Leverage data analytics to track performance metrics and assess the success of implemented changes.

• Act as a liaison between process teams and executive management to ensure alignment with strategic goals.

• Foster a culture of continuous improvement and engage employees in process optimization initiatives.

Requirements

• Bachelor’s degree in Business Administration, Process Management, or a related field.

• Minimum of 1 years of experience in business process management or process improvement roles.

• Strong analytical skills with the ability to interpret data and make data-driven decisions.

• Excellent verbal and written communication skills for effective stakeholder engagement.

• Experience with process mapping and documentation tools (e.g., Blueworks).

• Proven project management abilities with a solid understanding of best practices.

• Ability to work collaboratively in a team-oriented environment while managing multiple priorities.

• Knowledge of Lean, Six Sigma, or other process improvement methodologies is a plus.

• A proactive, solutions-oriented mindset with a passion for improving business processes.

• Knowledge of Hoshin Kanri, Kaizen, Lean, Six Sigma, or other process improvement methodologies is a plus.

Benefits

• Competitive compensation packages
• Medical, Dental, Vision, FSA
• Retirement Savings Plan Match
• Summer Fridays
• Discounts and More!
• Annual Salary $60,000 - $65,000
• The offered salary for this position will vary based on role requirements determined by NYC Alliance, skill set and years of experience.