Job Description

Mission Overview:

The Process Officer Cards position is a consultancy mission at a client site, representing Keystone Solutions. As a Keystone Solutions consultant, you will be hired to work on client projects, bringing your expertise and values to every engagement.

Responsibilities:

• Define and analyse existing business models using process modelling techniques and methods
• Manage end-to-end process description (AS IS)
• Review and update existing processes
• Process documentation
• Document management
• Incident Management Process Design

Language Requirements:

• Dutch: Strong written and spoken communication skills
• French: Strong written and spoken communication skills
• English: Strong written and spoken communication skills

Education:

• Bachelor or master degree

Required Experience / Knowledge:

• At least 3 to 5 years of relevant experience

Technical Experience:

• Technical writing skills and experience with process modelling techniques and methods
• Good expertise in MS Office
• Experience with process modelling tools (Visio, Aris) and the creation of flow charts
• Good understanding of work flow processes

Business Experience:

• Knowledge of the banking world
• Knowledge in new Card technologies (Android Pay, Google Pay, Payconiq ...) is a strong plus
• Experience designing Incident Management Process for a product/functionality is an added value
• Knowledge in card fraud and dispute is a nice to have
• Previous experience at the client is a plus

Soft Skills:

• Strong analytical skills
• Good communicator, diplomatic and customer-oriented
• Structured approach
• Able to work independently
• Accuracy and precision
• Quality-minded and eye for detail
• Goal-oriented

Keystone Solutions Advantages:

• Consultancy Nature: You will work on-site as a consultant, representing Keystone Solutions in client environments.
• Dynamic Projects: Experience a diversity of challenges across various client settings, broadening your expertise.
• Turbo-Charged Learning: Benefit from professional development and continuous learning opportunities.
• Skyrocketing Ambition: Keystone Solutions is committed to your career growth within our consultancy framework.
• Values: Being a “K-Stone” means bringing our core values to every engagement and mission.

Call to Action:

If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal