Job Description

Key Accountabilities

• Create and maintain all relevant documentations, project plans, status of tasks within the specified stream of work and provide reports to team management as required.
• Undertake revisions of established process models / Architecture / methodologies half yearly, perform revisions / modifications / updates as required.
• Learn and Apply Lean Six Sigma concepts, tools to identify issues / bottlenecks in the processes, identify root causes and provide recommendations to eliminate them to achieve continuous process improvements along assigned business verticals.
• Manage an assigned business vertical to build awareness of process excellence and in the use of Lean Six Sigma methodology.
• Facilitate cross functional process review projects and communicate progress appropriately to the management.
• Facilitate and work with the process owners in the definition, documentation, measurement, analysis, improvement and control of business processes.
• Work with the operational teams in Driving and delivering process heat maps that will help the organization to focus on Process Re-Engineering Projects with quantifiable business benefits in order to identify and execute Continuous Process Improvement Initiatives across the company.
• Act as an advocate of Continuous Process Improvement throughout the company. This includes initiating Robotic Process Automation where applicable.

Qualifications, experience, skills and competencies

Qualifications:

• Bachelor of Science degree in business, computer science or engineering or related fields

Experience:

• Minimum 3-5 years of experience in process development and management area.
• Experience in improvement initiatives.
• Experience in telecommunication industry domain or relevant field is required.
• General consulting skills: facilitation, workshops preparation, requirements capture.

Skills

• Proficient communication and planning skills
• Fluent in English and preferably also in Arabic.
• Good writing and communication skills.
• Good understanding of Business & IT Intersection.
• Project Management experience is a plus.