Job Description

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Value Preposition

The Client Advisory Services (CAS) team, part of the Enterprise Operations organization at First Citizens India (FCI), plays a critical role in driving Operational Excellence across global banking processes including KYC, Client Onboarding, Fraud Operations, Loan Operations, Deposit & Payments Operations and Quality Control/Assurance functions.

As part of the CAS Business Unit, the Operational Excellence function focuses on enterprise-wide automation strategy and transformation. This team partners closely with US and India leadership to identify, design, and implement scalable automation solutions that enhance efficiency, strengthen controls and improve client experience.

• Position Title: Process Manager - Automation
• Career Level: P4
• Job Category: Assistant Vice President
• Role Type: Hybrid
• Job Location: Bangalore

About the Team:

The Client Advisory Services (CAS) team is part of Enterprise Operations at First Citizens India (FCI). Within CAS, the Operational Excellence team is responsible for leading automation and transformation initiatives across the Business unit. This team works in close partnership with US and India Operations leadership to standardize processes, improve governance and scale automation solutions across regions.

The Process Manager - Automation will collaborate with cross-functional stakeholders across operations to drive automation adoption and improve operational maturity across the bank.

We are seeking a highly analytical and business-focused Automation Manager to lead the automation initiatives across enterprise processes. This role will be responsible for identifying automation opportunities, gathering and translating business requirements into technical solutions, managing end-to-end bot delivery and ensuring maximum value realization from Robotic Process Automation (RPA) investments.

The ideal candidate will bridge business and technology teams, ensuring seamless implementation, governance, and continuous improvement of automation solutions. The candidate will also partner across Business units to identify, design, implement, and manage intelligent systems that combine Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA) to streamline complex workflows, improve operational efficiency, and drive process streamlining/optimization opportunities.

Key Deliverables

• Identify, assess and prioritize automation opportunities across business units.
• Conduct process discovery workshops and document As-Is and To-Be process flows.
• Prepare Business Requirement Documents (BRD) and detailed Jira user stories.
• Define automation solution design in collaboration with RPA developers and architects.
• Manage sprint planning, backlog grooming and release planning.
• Track bot development lifecycle from ideation to production deployment.
• Ensure adherence to security, compliance, and governance standards.
• Monitor bot performance, ROI, time saved metrics and production stability.
• Coordinate production support, issue triaging and root cause analysis.
• Drive stakeholder communication and executive reporting dashboards.
• Lead bot migration, upgrade and enhancement initiatives.
• Establish automation best practices and standard documentation templates.

Skills and Qualification

Functional Skills:

• 10+ years of experience driving automation or system delivery, with a track record of driving change and solution delivery.
• Perform process feasibility analysis and automation suitability assessment.
• Validate exception handling scenarios and edge cases.
• Facilitate UAT sessions and obtain business sign-off.
• Maintain automation pipeline
• Provide business impact analysis including cost savings and efficiency gains.
• Collaborate with cross-functional teams (Tech, IT, Risk).
• Create frameworks for AI training and skill development for internal teams.

Technical Skills:

• Strong understanding of RPA tools such as Automation Anywhere, UiPath, Blue Prism or similar platforms.
• Knowledge of bot architecture, credential vaults, control room and scheduling.
• Ability to interpret logs, debug issues and understand bot failure patterns.
• Experience working with APIs, databases (SQL) and integration workflows.
• Familiarity with ETL concepts and system interfaces.
• Knowledge of Agile/Scrum methodologies and tools like Jira.
• Understanding of infrastructure environments (Dev, UAT, Prod).
• Experience in AI/ML, intelligent automation, and data engineering
• Graduate in Computer Science, AI, Machine Learning & Exposure to cloud platforms is a plus

Relationships & Collaboration

Reports to: Director Operations

Partners: Sr. Manager/ Managers, SME, Leads and cross-functional teams.

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.