Job Description

What you will do

The Process Manager is responsible for establishing, governing, and continuously improving business processes that drive safe, efficient, and predictable execution of operational and capital activities across the organization. This role serves as the owner of project delivery processes, equipment lifecycle transition processes, and project governance standards, ensuring consistency from project initiation through commissioning, operational handoff, and asset retirement.

The Process Manager leads the Project Coordination Team and provides oversight for projects exceeding $50,000, ensuring adherence to standardized processes, risk management practices, resource planning requirements, and performance objectives. This position partners with Operations, Engineering, Maintenance, Supply Chain, Safety, and Leadership to optimize workflows, improve organizational performance, and deliver sustainable business results.

How you will do it

Process Management & Continuous Improvement

• Develop, implement, and maintain standardized business processes, workflows, procedures, and governance frameworks across departments.

• Serve as the process owner for project execution, asset transition, and operational readiness activities.

• Identify process inefficiencies, bottlenecks, and gaps through data analysis, stakeholder feedback, and performance reviews.

• Lead continuous improvement initiatives focused on safety, quality, schedule adherence, cost control, and operational efficiency.

• Establish key performance indicators (KPIs), dashboards, and reporting mechanisms to measure process effectiveness and drive accountability.

• Facilitate root cause analysis and corrective action planning to address recurring operational and project challenges.

• Ensure process documentation remains accurate, current, and aligned with organizational objectives and regulatory requirements.

• Promote a culture of standardization, discipline, accountability, and continuous improvement.

Small Projects Management

• Provide leadership and oversight for all capital and operational projects valued at > $50,000.

• Establish and maintain project management standards, requirements, and project execution methodologies.

• Ensure projects follow approved processes for scope development, budgeting, scheduling, risk management, procurement, execution, and closeout.

• Review project performance metrics and ensure corrective actions are implemented when project objectives are at risk.

• Facilitate cross-functional alignment to ensure resources, priorities, and project deliverables support organizational goals.

• Monitor project portfolios and provide leadership with visibility into project health, risks, constraints, and opportunities.

• Drive consistency in project planning, scheduling, reporting, change management, and documentation practices.

Project Coordination Team Leadership

• Lead and develop the Project Coordination Team to ensure consistent application of project management processes and standards.

• Establish performance expectations, workload priorities, and development plans for team members.

• Ensure project controls, schedules, documentation, reporting, and communication practices are executed accurately and consistently.

• Provide coaching and direction to improve team effectiveness, accountability, and process compliance.

• Foster collaboration between project coordinators, engineers, operations personnel, contractors, and stakeholders.

• Identify opportunities to improve team workflows, reporting systems, and execution processes.

Asset Transition, Commissioning & Decommissioning Management

• Own the processes governing equipment and asset transitions throughout their lifecycle, including installation, commissioning, startup, operational handoff, shutdown, replacement, and decommissioning.

• Develop and maintain standardized commissioning, startup, turnover, and decommissioning procedures.

• Ensure operational readiness requirements are completed prior to equipment startup and project closeout.

• Coordinate cross-functional activities to ensure seamless transitions between project execution and operational ownership.

• Verify all commissioning activities are completed, documented, and validated prior to asset acceptance.

• Lead decommissioning planning efforts to ensure compliance with safety, environmental, regulatory, and company requirements.

• Manage risks associated with equipment transitions and implement mitigation strategies to minimize operational disruption.

• Ensure training materials, operating procedures, maintenance documentation, spare parts requirements, and turnover packages are completed before equipment handoff.

• Monitor lessons learned from commissioning and decommissioning activities and incorporate improvements into future processes.

Operational Excellence & Stakeholder Management

• Act as a strategic liaison between Operations, Maintenance, Engineering, Safety, Finance, Leadership, and external partners.

• Facilitate alignment between departments to ensure process consistency and effective execution of business priorities.

• Communicate project, process, and operational performance through reports, presentations, and reviews.

• Lead process reviews, stakeholder meetings, and operational readiness assessments.

• Drive organizational adoption of new processes, systems, and continuous improvement initiatives.

• Support strategic planning efforts by identifying opportunities to improve efficiency, scalability, and operational performance.

What we look for

Required

• Demonstrated experience in process management, continuous improvement, project management, operations, engineering, maintenance, or related disciplines.

• Strong understanding of process development, process governance, workflow optimization, and performance management.

• Proven ability to lead cross-functional teams and drive organizational change.

• Experience managing multiple projects, initiatives, and competing priorities in a fast-paced environment.

• Strong analytical, organizational, problem-solving, and communication skills.

• Experience developing KPI dashboards, performance metrics, and reporting systems.

Preferred (Not Required)

• Degree in Business Administration, Engineering, Operations Management, Project Management, or related field.

• PMP, Lean, Six Sigma, Certified Manufacturing Professional, or similar professional certification.

• Experience managing capital projects, commissioning activities, or asset lifecycle programs.

Key Competencies

• Process Management & Standardization

• Continuous Improvement

• Operational Excellence

• Project Portfolio Management

• Asset Lifecycle Management

• Change Management

• Risk Assessment & Mitigation

• Data Analysis & Performance Measurement

• Leadership & Team Development

• Strategic Planning

• Stakeholder Engagement

• Communication & Collaboration

Position Objective

Drive sustainable operational excellence through the ownership and continuous improvement of organizational processes, governance of projects exceeding $50,000, leadership of the Project Coordination Team, and management of equipment lifecycle transitions from commissioning through decommissioning. Ensure all activities are executed through standardized, repeatable, and measurable processes that improve safety, reliability, efficiency, and business performance.

Who we are

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou

HIRING SALARY RANGE $76,100 - $95,100 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the

Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law If you are an individual with a disability and you require an accommodation during the application process, please visit here