About The Role
We are currently seeking a Process Manager to join the team. In this role, you'll play a key part in delivering and maturing the Enterprise Service Integration and Management (SIAM) framework, driving collaboration across a complex multi-vendor IT environment to achieve optimal business outcomes.
As a Process Manager, you will be responsible for leading and governing one of the following ITSM processes Service Request and Catalogue management OR Problem Management ensuring the seamless delivery of IT services while fostering continual service improvement and operational excellence.
This is a full-time permanent position and can be based in Sydney, Melbourne, Brisbane, or Canberra. The role is office-based during probation and transitions to a hybrid working arrangement upon successful completion of the probation period.
We are particularly interested in candidates with exposure to or experience in:
Responsibilities will include:
What you’ll bring to the table:
About Kinetic IT
Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.
For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.
Be You, Create the Future
At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.
With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.
We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.
As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.
The Kinetic IT Difference
How To Apply
Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au Please QUOTE: WWREQ0034103
You can learn more about our culture and crew online at kineticit.com.au.
Kinetic IT has come a long way since opening its doors in 1995, emerging as one of Australia’s leading ICT managed services providers. A proud Australian-owned company, Kinetic IT’s operations spread across the country with offices located in Western Australian, the Northern Territory, Victoria and New South Wales. Our team of more than 1200 experienced staff deliver quality services to large and complex IT environments across a range of industries, including government, corporate, resources and utilities sectors.
We value our longstanding relationships with our customers, striving to provide tailored services aligned with each individual organisation’s vision. A key component of Kinetic IT’s success has been its dedication to proven processes and frameworks. As one of Australia’s first adopters of ITIL Service Management methodologies, we continue to deliver training programs to the rest of the ICT industry as an accredited training provider and examination centre.
Kinetic IT’s people-focused culture ensures we maintain a vibrant and dynamic workplace that embraces both teamwork and individuality. We provide ample training opportunities and dedicated career paths for our staff, making us a recognised employer of choice.
