eClerx

Process Manager

eClerx  •  Mumbai, IN (Onsite)  •  6 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Key Responsibilities

  • Build and manage dashboards & reports using Tableau (preferred) or other BI tools (Power BI, Looker, etc.).
  • Perform deep-dive analysis in Advanced Excel (pivot tables, Power Query, complex formulas, data modeling).
  • Track and report business performance KPIs (daily/weekly/monthly), ensuring accuracy and consistency across multiple reports.
  • Drive forecasting, budgeting, and variance tracking (actual vs plan, trend analysis, risks/opportunities).
  • Translate data into storytelling narratives: crisp executive summaries, insights, recommendations, and next actions.
  • Handle large datasets (multiple sources, high-volume tables), validate data quality, and troubleshoot inconsistencies.
  • Partner with stakeholders across functions (Business, Ops, Product, Marketing, Finance, Tech) to gather requirements and deliver reporting solutions.
  • Maintain reporting documentation: metric definitions, dashboard logic, refresh cycles, and governance standards.

Must-Have Skills & Requirements

  • Banking domain experience is mandatory (retail banking / cards / lending / wealth / digital banking / risk / operations).
  • Advanced Excel expertise (Power Query/Power Pivot, pivots, lookups, indexing, nested formulas; automation is a plus).
  • Strong hands-on experience with Tableau or equivalent BI tools (Power BI/Looker/Qlik).
  • Proven ability in data analysis + insight storytelling (not just reporting—recommendations matter).
  • Experience with performance tracking and forecasting/budget tracking (variance analysis, trend modeling).
  • Comfortable managing multiple reports, stakeholders, and deadlines in a fast-paced environment.
  • Strong communication: can explain data clearly to both technical and non-technical audiences.

Good-to-Have

  • SQL skills for data extraction and validation.
  • Exposure to automation (Excel macros/VBA, Python) for reporting efficiency.
eClerx

About eClerx

eClerx is a productized services company, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Mumbai, IN
Year Founded
2000
Social Media