As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager.
Business Banking Product Management
Why Join
As a Business Banking Process Manager at OCBC, you'll play a key role in ensuring cash-related products and services run smoothly, efficiently, and effectively. You will help shape the end-to-end process, collaborate closely with business teams, product specialist, operations, compliance, and technology partners to streamline processes, enhance controls, and elevate customer experience.
How you succeed
To succeed in this role, you'll need a strong understanding of operational processes, risk management, and the needs of business banking customers. You'll evaluate existing cash product workflows, identify inefficiencies, and drive improvements that enhance speed, accuracy, and compliance. You will be the key connector across teams - turning customers pain points into solutions, ensuring operational readiness for new initiatives, and maintaining strong governance in all process changes. Your ability to analyse data, think critically, and manage stakeholders will be essential in achieving excellence for both the bank and our customers.
What you do
- Design, review, and enhance end-to-end processes for cash products and services.
- Conduct process mapping and root-cause-analysis to identify gaps, inefficiencies, and improvement opportunities.
- Partner with Business, Operations, Compliance, Risk, and Technology teams to implement process enhancements.
- Support new cash-related product launches by ensuring operational readiness, documentation, and control measures.
- Drive automation, simplification, and digitalization initiatives to improve customer experience and reduce operational risk.
Who you are
- A degree in Business, Finance, Operations or a related field, with preferably 2 years of experience in process management or a related area
- Strong analytical and problem-solving skills, with the ability to interpret data and identify operational risk or gaps
- Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams
- Customer-centric and detail-oriented, with a drive to continuosly improve performance and efficiency
- Fresh graduates are encouraged to apply
Who We Are
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.
But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.
What we offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.
OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.
OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.
OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.
