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YOUR PASSION FOR EXCELLENCE STARTS HERE!!
1. Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. - 50%
2. Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. - 15%
3. Develops and implements procedures to meet quality, quantity, and timeliness standards. - 10%
4. Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. - 10%
5. Coaches’ less-experienced staff in learning procedures and insurance knowledge. - 10%
6. Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. - 5%
If you have the willingness to learn and develop your skills, we have the right job for you. Let’s make a deal!
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Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance process and workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list’s 40+ year history.
