Flora Food Group

Process Lead - Bill to Cash

Flora Food Group  •  Bengaluru, IN (Hybrid)  •  20 hours ago
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Job Description

About the position

Location:

Hybrid

About the Position

As a Process Lead – Bill-to-Cash at Flora Food Group, you will be responsible for leading end-to-end Order-to-Cash (O2C) operations across global markets, ensuring seamless execution of Billing, Cash Application, Collections, Claims & Dispute Management, and Accounts Receivable processes. You will lead a team of finance professionals, drive operational excellence, partner with key stakeholders across the business, and champion continuous improvement initiatives that enhance customer experience and strengthen cash flow performance.

This is an exciting opportunity for an experienced finance operations professional who thrives in a fast-paced global environment and is passionate about leading teams, optimizing processes, and delivering measurable business outcomes.

Key Responsibilities

Operational Excellence

  • Lead end-to-end Bill-to-Cash (O2C) operations, including Billing, Cash Application, Collections, Claims & Dispute Management, and Customer Account Management.
  • Ensure timely, accurate, and compliant execution of day-to-day transactional activities while meeting agreed service levels and internal controls.
  • Monitor operational performance through KPIs including DSO, billing accuracy, dispute resolution timelines, productivity, and quality.

Leadership & Stakeholder Management

  • Lead, coach, and develop a high-performing team to deliver exceptional service and continuous improvement.
  • Build strong relationships with Finance, Sales, Customer Service, Supply Chain, IT, and global business stakeholders.
  • Manage escalations effectively while ensuring a high level of stakeholder and customer satisfaction.

Continuous Improvement & Transformation

  • Identify opportunities to streamline processes, drive automation, and standardize O2C operations.
  • Support finance transformation initiatives, system enhancements, and process optimization projects.
  • Leverage SAP to improve operational efficiency and deliver business value.

Governance & Compliance

  • Ensure compliance with company policies, audit requirements, and internal control frameworks.
  • Maintain process documentation and support internal and external audit activities.

So, what does it take to be successful in this role?

  • Strong expertise across end-to-end Order-to-Cash processes, including Billing, Collections, Cash Application, Claims Management, and Accounts Receivable.
  • Proven experience leading teams within Shared Services, Global Business Services (GBS), or multinational organizations.
  • Hands-on experience with SAP FI-AR (FSCM experience is preferred).
  • Excellent stakeholder management, communication, analytical, and problem-solving skills.
  • Passion for driving continuous improvement, automation, and operational excellence.

What’s next

If this position sounds interesting, please hit the apply button now! The deadline to apply is the 12th July

Interview process: Our interview journey is designed to be insightful and collaborative. You’ll start with a conversation with our Talent Acquisition team, followed by a discussion with the Hiring Manager, and conclude with interactions with our Functional Head and HR team.

#LI-KC1

We understand your resume might not be up to date and recommend that you apply with what you have or your LinkedIn Profile. Flora Food Group is dedicated to building an inclusive and diverse workplace, we understand that you might not meet all the requirements stated in the description, but we encourage you to apply anyway. You might be the right candidate for this role or other roles. 

Flora Food Group is an employer committed to diversity and inclusion in the workplace and equal opportunities for all. We recruit based only on values, qualifications, performance, skills, behaviours, experience, and knowledge. We ensure job advertisements are free from unintentional bias.

No personal characteristics should be a barrier to joining Flora Food Group. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics.

Flora Food Group

About Flora Food Group

The driving force behind our success are the circa 4,700 Flora Foodies who live our purpose every day and are engaged in our mission, delivering through our values of Performance, Care and Passion. Results Matter. With an ‘Always Day 1 mindset’. Always one step ahead, driven by data, with a finger on the pulse – our customers and consumers are at the heart. We identify the sweet spot; we relish challenge; we own it. We're agile decision-makers, with the courage to pivot, we sometimes fail fast - but learn even faster. Kindness wins. With a long-term focus on building a sustainable future, Flora Foodies show the 'Courage to Care' for each other, our communities, and the next generation. We believe in doing the right thing and 'Come As You Are' is not just a saying; it's an invitation to be authentic and bring your whole, true self to work. Difference brings angles and ideas to the party – we want you to be you. Passion fuels our Next Generation of the Food journey. Full of energy and possibility, Flora Foodies constantly raise the bar, driving the Flora Food Group and one another forwards. We're a team of food lovers and enthusiasts – our sum is truly greater than our parts, and we absolutely love what we do.

Industry
Manufacturing & Production
Company Size
1,001-5,000 employees
Headquarters
Amsterdam, NL
Year Founded
2018
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