Job Description

We are seeking a Process Improvement/SharePoint Support Analyst to support the Department of State IT Governance Support Services Bureau of Consular Affairs. This position supports the decision-making framework for addressing several enterprise-level initiatives within CA/CST and ensuring that all work activities are performed in a timely, efficient, and cost-effective manner while maintaining the highest quality of performance.

The tasks for this position include:

• Continuously monitor SDLC related processes and provide CST insight into any areas that may require special attention.
• Make recommendations for process improvements and develop target-state process designs, develop implementation plans/roadmaps, and continually revise and report on process efficiencies and redundancies.
• Develop and deliver updated process, policy and procedures documents.
• Support CST’s Annual Statement of Assurance process documentation requirements
• Conduct and document process evaluations against established performance metrics, recommend corrective actions, and conduct lessons-learned sessions.
• Support the Government in monitoring project teams for adherence to policies and procedures.
• Perform all other Process Improvement activities as directed by the COR/GTM.
• Review CST’s current Knowledge Management processes and Systems, including SharePoint, as well as review existing knowledge management documentation with the view to making improvements.
• Provide support for SharePoint as a Knowledge Management tool. This shall include maintenance of SharePoint sites and repository/document management activities.
• Recommend improvements to CST’s Knowledge Management systems and develop and maintain related Knowledge Management Policies and Procedures documents.
• Develop and administer automated workflows and manage related repositories.
• Facilitate lessons learned sessions and document lessons learned for distribution and storage and identify recommendations for further process improvement based on lessons learned; and,
• Perform other Knowledge Management activities as directed by the COR/GTM.

Required:

• Active Secret Clearance
• 10 years of experience
• Bachelor's Degree in any descipline

Desired:

• SAFE Agile Certificate
• Six Sigma Black Belt