Job Description

The EU STEP Fulfillment Optimization (FO) team is looking for a Process Improvement Manager to own new initiatives/programs that fulfillment optimization for European network. In this role, you will evaluate and scale programs, build structured frameworks, size opportunities through data analysis, and managing stakeholder alignment to directly impact cost, speed, and customer experience.

Key job responsibilities

1. The ideal candidate is a highly analytical and critical thinker with advanced problem-solving, data analysis skills and can drive initiatives that benefit network cost and speed KPIs.
2. Identify and evaluate new programs requiring system (e.g. F2P) consideration and design structured approaches to improve their performance.
3. The candidate will be responsible for metrics and measurement across promise platforms and fulfillment optimization products to help evaluate inventory placement, fulfillment capabilities, and carrier capabilities — connecting these to objective metrics.
4. Your work will have a direct impact on Amazon's cost and customer speed — by ensuring that new program opportunities are prioritized and receive the structured ownership, stakeholder alignment, and analytical rigor they need to scale.
5. Manage end-to-end program execution: define timelines, key milestones, stakeholder alignment SLAs, and program-specific KPIs; coordinate cross-functional alignment to ensure programs progress on schedule.
6. Interact with global stakeholders across SCOT, Supply Chain, and Operations to identify EU-related programs and advocate the right tradeoffs at leadership level.
7. Build and maintain analytics to track program/KPI health, including opportunity sizing, what-if scenarios, and regular performance monitoring for launched programs.

About the team

EU STEP Fulfillment Optimization (FO) sits within EU STEP Transportation Network Optimization (TNO) and is responsible for optimizing order fulfillment across Amazon's European network. We launch new products, features, analytics, programs and decision frameworks that reduce cost while improving speed and reliability for customers, working closely with central teams like SCOT and EU OPS

Basic Qualifications

• Bachelor's degree or equivalent qualification in Math, Engineering, Science or Business
• Experience managing projects
• Experience using Microsoft Excel for data analysis, formulae, and data visualization
• Experience communicating with a wide range of stakeholders, including colleagues and leadership
• Relevant experience working in a supply project management or management consulting role

Preferred Qualifications

• Experience in transportation and supply chain
• Experience in process improvement
• Experience in analytical tool building
• Understanding of SQL

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