Duties: Drive process improvement initiatives across multiple business units, focusing on identifying inefficiencies and implementing solutions that drive operational excellence. Collaborate with cross-functional teams to map current processes, analyze workflows, and document areas for improvement. Develop and execute project plans for transformation initiatives, including setting timelines, defining deliverables, and monitoring progress to ensure successful implementation. Facilitate meetings to engage stakeholders, gather input, and communicate changes related to process improvements. Utilize data-driven analysis to measure the impact of process changes, track key performance indicators, and report results to senior leadership and relevant stakeholders. Partner with technology teams to identify automation opportunities and support the integration of new tools or systems that enhance process efficiency. Ensure compliance with regulatory requirements and internal policies throughout all process improvement activities, maintaining documentation and audit trails as needed. Provide ongoing support and guidance to business units post-implementation, addressing any issues, gathering feedback, and making necessary adjustments to sustain improvements.
QUALIFICATIONS:
Minimum education and experience required: 3- or 4- year Bachelor's degree in Economics or related field of study plus four (4) years of experience in the job offered or as Process Improvement, Client Onboarding, Operations Manager, Program Manager, or related occupation.
Skills Required: This position requires two (2) years of experience with the following: Driving process improvement to plan, execute, and monitor projects; Collecting, analyzing, and interpreting operational data to identify inefficiencies and recommend solutions; Developing and executing project plans, including setting timelines, defining deliverables, and tracking progress; Facilitating meetings, workshops, or training sessions focused on process improvement or change management; Identifying trends, bottlenecks, and root causes of inefficiencies; Developing dashboards and visualizations to communicate findings. This position requires one (1) year of experience with the following: Mapping and documenting business workflows using process mapping tools including Lucid chart; Preparing and presenting reports or findings to management or senior leadership; Conducting compliance reviews and maintaining process documentation to support regulatory audits; Supporting or implementing technology solutions that automate or enhance business processes; Documenting current and future state workflows; Performing gap analysis between existing and target processes; Supporting the integration and maintenance of business process management or automation tools; Troubleshooting and resolving issues related to process automation.
Job Location: 8181 Communications Pkwy, Plano, TX 75024.
Full-Time.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
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