Job Description

As a Process Improvement Lead, you’ll help shape and deliver improvements that make Heathrow’s operation run smoothly for millions of passengers every year. Working within our Solutions function, you’ll support process reviews, identify opportunities for change, and help develop practical solutions across people, process, technology and infrastructure. This role is ideal for someone who enjoys solving problems, building relationships, and driving positive change.

• Work collaboratively with teams across Heathrow to understand challenges and identify opportunities to improve processes.
• Support the delivery of change initiatives using data, insight and continuous improvement methods.
• Use process mapping and structured problem‑solving techniques to assess ways of working and recommend improvements.
• Partner with Data Analytics colleagues to support data‑led decision making and track benefits.
• Help embed a culture of continuous improvement across the operation.
• Build strong working relationships and act as a trusted point of contact for process‑related advice.

• Ability to collaborate effectively and build strong relationships across teams.
• Comfortable analysing information to draw insights and inform solutions.
• Strong communication skills, both written and verbal
• Able to work in a structured and organised way across multiple activities.
• Positive, resilient and open to challenging the status quo constructively.

Desirable

• Experience working in a complex operational environment.
• Exposure to delivering process or change projects.
• Lean Six Sigma Green Belt (or equivalent accreditation).

Together, we’re working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join Heathrow’s Development team and you’ll be part of this, making every journey better for millions each year, now and in the future.

We’re the team that’s responsible for our multi-billion pound programmes to successfully transform Heathrow into an extraordinary airport, whilst delivering outstanding value for passengers and airlines.

Development covers project management, process improvement, business change, master-planning, infrastructure and our ambitious capital investment programmes. This includes Heathrow Expansion, the UK’s biggest privately funded infrastructure project and flagship for delivering lasting economic growth.

It brings together people with the skills to deliver prestigious projects that make a lasting impact, from transforming terminals to making big reductions in our carbon emissions.

Every day will test your skills and give you the opportunity to make your mark.