Salary Range: $102,183.00 (Min.) - $132,838.00 (Mid.) - $163,492.00 (Max.)
Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.
Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.
The Process Improvement Engineer II is responsible for identifying, analyzing, and implementing solutions to improve operational efficiency, quality, and effectiveness across the organization. This position partners with cross-functional teams to evaluate current processes, eliminate waste, and streamline workflows using continuous improvement methodologies such as Lean, Six Sigma, and Kaizen.
Analyze business processes, workflows, and performance data to identify inefficiencies and areas for improvement.
Perform root cause analyses and develop solutions that address quality, cost, and productivity challenges.
Design, test, and implement process improvement initiatives across departments.
Partner with leadership and frontline staff to ensure alignment of improvement efforts with organizational goals.
Facilitate workshops, Kaizen events, and process mapping sessions.
Establish, monitor, and report on performance metrics and key performance indicators (KPIs).
Document new processes, create standard operating procedures (SOPs), and ensure sustainability of improvements.
Support change management and training to build a culture of continuous improvement.
Collaborate with Information Technology (IT), Operations, Finance, and other stakeholders to implement process automation and system enhancements.
Bachelor's Degree in Industrial Engineering or Related FieldIn lieu of degree, equivalent education and/or experience may be considered.
Master's Degree in Business Administration or Related Field
Required:
At least 5 years of experience in process improvement, industrial engineering, operations, or related experience.
Experience leading Lean Six Sigma, or continuous improvement initiatives with measurable outcomes.
Experience with data collection, statistical analysis, and process modeling tools.
Preferred:
Experience in a manufacturing, healthcare, technology, or service environment.
Required:
Strong analytical, problem-solving, and change management skills to drive measurable improvements in performance, cost reduction, and customer satisfaction.
Proficient skills with process improvement tools (process mapping, root cause analysis, value stream mapping).
Proficient skills with data analysis software (Excel, Minitab, SQL, Power BI, Tableau).
Strong project management and organizational skills with the ability to manage multiple priorities.
Strong communication, facilitation, and interpersonal skills to work effectively across teams.
Ability to influence employees at all levels of the organization.
Ability to adapt and lead organizational change in dynamic and complex settings.
Lean Six Sigma Green Belt or Master Black Belt or related certification Project Management Professional (PMP) certification.Certified Quality Engineer (CQE)Certified Process Improvement Specialist (CPIS)
Light
Experience in high stakes process improvement in health care maybe substitutes for professional license/certification.
Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.
L.A. Care offers a wide range of benefits including
L.A. Care’s mission is to provide access to quality health care for L.A. County’s low-income communities, and to support the safety net required to achieve that purpose. As a publicly operated health plan, L.A. Care Health Plan serves more than 2.6 million members in Los Angeles County, making it the largest publicly operated health plan in the country. L.A. Care offers four health coverage plans including Medi-Cal, L.A. Care Covered™, L.A. Care Medicare Plus and the PASC-SEIU Homecare Workers Health Care Plan, all dedicated to being accountable and responsive to members. L.A. Care prioritizes quality, access and inclusion, elevating health care for all of L.A. County. For more information, follow us on X, Facebook, LinkedIn, Instagram and YouTube.
To learn more, visit www.lacare.org.
*For urgent inquiries: 1-888-4LA-CARE (1-888-452-2273)
