Job Description

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Pay Range:

$77,230.40 - $100,942.40

Scheduled Weekly Hours:

40

(Basic Purpose of the Job)

Under general supervision of the Director of Management Engineering, supports process and performance improvement activities throughout Capital Heath (CH). Assists in making significant changes in clinical, operational or transformational processes through planning, developing, and implementing performance assessments and interventions. Serves as an internal process and performance improvement consultant and educator to internal clients including department managers and hospital administration. Utilizes industrial and systems engineering tools and techniques together with other proven improvement methodologies such as Lean and Six Sigma, as needed. Serves as a coach/mentor, role model, and change agent to Capital Health management in assessing and identifying their own performance improvement needs and opportunities as well as drive improvements and sustain results.

MINIMUM REQUIREMENTS

Education:Bachelor's degree in Industrial Engineering, Operations Research, Organizational Development, Education, Finance, Management, Healthcare Administration, or other related field. Master's degree preferred.

Experience:Three years experience in performing and/or facilitating process/operations improvement activities.

Other Credentials:

Knowledge and Skills:Strong service orientation required. Must be able to communicate effectively with client personnel and employees at all organizational levels and develop effective working relationships with staff and a network of technical resources to include making presentations, serving as an instructor, and presenting timely reports to management. Must have strong leadership, coaching and mentoring skills.

Special Training:Strong Microsoft Office applications (Excel, Word, Powerpoint). Lean Six Sigma Green Belt certification preferred. Basic knowledge of a discrete event simulation tool and statistical analysis tool (i.e. Minitab), preferred.

Mental, Behavioral and Emotional Abilities:Able to relate to diverse ages and demographic backgrounds. Must be a team player with the ability to exercise sound judgment and discretion; ability to solve problems, be able to plan and be well organized. Able to build strong support and consensus, and ability to manage results, process and relationships. Change management skills required. Demonstrates understanding of operational, financial and human resource implications of large-scale change efforts. Demonstrates strong team dynamics and intervention skills. Able to lead, organize and conduct educational activities for all levels of the organization.

Usual Work Day:8 Hours

Reporting Relationships

Does this position formally supervise employees? No

If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.

ESSENTIAL FUNCTIONS

• Exercises discretion and judgement to perform operational assessments, including data collection, interpretation, and analysis; labor productivity analysis, and other proper tools and methodologies to ensure efficient and effective utilization of hospital's resources. Educates management and staff in collecting data, data analysis and the use of appropriate assessment tools and methodologies.
• Provides on-site consultation and training to department heads and senior management team to assist them in understanding and using methods and tools for managing resources, such as labor, equipment and supply, space, and other assets, more efficiently.
• Supports managers by providing timely and accurate productivity and operational benchmarking in order to help identify opportunities for improvement, organize resources, select and implement the appropriate improvement methodology and ensure projects are conducted successfully.
• Analyzes resource utilization data and compares to available internal/external benchmarking data to develop recommendations for effective resources utilization and allocation.
• Collects data from existing databases or through observations and provides analyses and recommendations on existing or new processes.
• Works in collaboration with both clinical and non-clinical areas to improve/optimize processes, increase productivity and operational efficiency, and improve patient flow and organizational capacity; enhances quality of care and patient safety, improves customer satisfaction and contains/manages costs.
• Supports the development of curriculum and conducts education and training in process improvement and productivity enhancement methodologies to project teams, department management, hospital administration and frontline staff. Provides group facilitation as well as individual coaching to mitigate specific skill gaps.
• Leads or facilitates process and performance improvement activities/events using proper improvement methodologies. Collects, records, reports lessons learned
• Effectively mentors and coaches leaders and managers in their roles to support performance improvement., especially with regard to effective leadership and people practices in creating a performance culture. Helps create and sustain the motivation to succeed through the creation of effective department/team vision statements and goals.
• Develops effective working relationships with staff and a network of technical resources. Makes presentations both formally and informally.
• Identifies roadblocks and barriers that hinder the progress of improvement efforts and provides appropriate solution recommendations. Monitors and intervenes to assure progress, continually assessing team dynamics and providing conflict resolution as needed.
• Ensures, as an effective team player, the success of operational projects that Management Engineering Department supports. Monitors results and participates in the post-implementation evaluation to determine if improvements of the redesign are realized and to ensure that solutions are identified and implemented to achieve the intended results.
• Maintains active awareness of continuous improvement methodologies and effective business/management practices through professional development and seminar attendance. Researches for ways to apply innovative approaches, as appropriate, in the projects undertaken.
• Assists in communicating Capital Health's improvement agenda internally and externally as directed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Frequent physical demands include:

Occasional physical demands include: Sitting , Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl , Wrist position deviation , Pinching/fine motor activities , Keyboard use/repetitive motion

Continuous physical demands include:

Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.

Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Color Discrimination, Minimal Depth Perception, Minimal Hearing

Anticipated Occupational Exposure Risks Include the following: Bloodborne Pathogens , Chemical , Airborne Communicable Disease , Extreme Temperatures , Radiation , Uneven Surfaces or Elevations , Extreme Noise Levels , Dust/Particulate Matter

IND123.

This position is eligible for the following benefits:

• Medical Plan

• Prescription drug coverage & In-House Employee Pharmacy

• Dental Plan

• Vision Plan

• Flexible Spending Account (FSA)

- Healthcare FSA

- Dependent Care FSA

• Retirement Savings and Investment Plan

• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance

• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance

• Disability Benefits – Long Term Disability (LTD)

• Disability Benefits – Short Term Disability (STD)

• Employee Assistance Program

• Commuter Transit

• Commuter Parking

• Supplemental Life Insurance

- Voluntary Life Spouse

- Voluntary Life Employee

- Voluntary Life Child

• Voluntary Legal Services

• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance

• Voluntary Identity Theft Insurance

• Voluntary Pet Insurance

• Paid Time-Off Program

The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level.

The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.