Job Description

About Bosta: Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop shop for delivery solutions. We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
About the Role: The Process Improvement Associate Manager is responsible for owning and delivering network-wide operational improvement initiatives across Bosta’s first mile, sortation, and last mile operations. This role leads complex cross-functional projects, designs scalable SOPs, supports automation initiatives with Product and Technology teams, and coaches specialists to execute high-impact transformations on the ground.The Lead translates strategic improvement priorities into operational reality by diagnosing inefficiencies, designing solutions, piloting changes, and scaling best practices across the network.
Job Code:2026OPER-139

Job Responsibilities

• Lead end-to-end process improvement initiatives across multiple operational domains and facilities.
• Diagnose process gaps using data, time studies, field observation, and root-cause analysis.
• Design optimized workflows and SOPs that improve productivity, quality, cost efficiency, and scalability.
• Own pilots, testing, rollout plans, and stabilization phases for all improvement initiatives.
• Partner with Product and Technology teams to translate operational requirements into automation and system enhancements.
• Coach and guide Process Improvement Specialists through project execution, field deployment, training, and compliance activities.
• Collaborate with Data & Performance teams to validate improvements, quantify ROI, and track benefit realization.
• Work closely with the Quality function to embed SOP updates, training programs, and adoption audits.
• Support network expansions and new facility launches by defining standards and ensuring operational readiness.
• Present improvement roadmaps, results, and performance updates to senior operations leadership.

Job Qualifications

• Bachelor’s degree in Engineering, Operations Management, Business, or a related field.
• 4–6 years of experience in operations, logistics, consulting, manufacturing, or process improvement roles within multi-site or high-volume environments.
• Proven track record of leading cross-functional operational improvement projects from diagnostic to rollout.
• Experience applying Lean, Six Sigma, or continuous improvement methodologies (certification is a strong advantage).
• Strong analytical skills with the ability to interpret data and translate insights into executable operational solutions.
• Demonstrated ability to manage multiple stakeholders and drive initiatives without formal authority.
• Leadership mindset with experience coaching or leading small teams or project pods.
• High bias for action, operational ownership, and comfort working in fast-growth environments.
• Experience in logistics, last-mile, or fulfillment networks is a strong advantage.