Job Description

Join a dynamic team which drives transformative change by collaborating with senior leaders to re-engineer core business components. We drive operational excellence by optimizing processes and elevating customer experiences. Our mission is to foster a culture of continuous improvement, enhancing employee engagement and mitigating risks. Committed to delivering substantial financial benefits, we shape a future where innovation and excellence are at the core of every endeavor.

As a Process Improvement Associate I within JPMorganChase, you will play a pivotal role in enhancing operational efficiency and reducing risk by supporting the development and implementation of strategic process improvement initiatives. Leveraging your broad knowledge of process improvement principles and practices, you will utilize AI, process mining, and data analysis to identify opportunities for simplification, reduce manual touch points, and drive digital transformation through innovative tools. Your work will have a significant impact within your department, as you support business leaders by taking on initiatives that address core operational challenges and enable long-term value creation. You are expected to analyze data, craft compelling narratives to communicate complex ideas, and collaborate with diverse teams and their members to achieve common goals. Your ability to innovate, adapt to change, and take ownership of tasks will be crucial in driving service-delivery improvement and achieving departmental objectives.

Job responsibilities

• Employ Lean Six Sigma methodologies and AI-infused analytical techniques to support process improvement engagements and solve business problems.
• Use Prompt Engineering, process mining, and digital tools—including artificial intelligence and automation platforms—to analyze large quantities of data, apply a range of analytical tools, synthesize insights, and support the development of strategic solutions.
• Support the creation of compelling narratives, leveraging AI-driven data visualization and storytelling tools to influence action on key business decisions and change initiatives.
• Ensure quality and timeliness of deliverables by utilizing automation and intelligent workflow management tools.
• Support project leads on their deliverables and meet timelines
• Work well in a fast-growing environment with the ability to deliver on time, adapting to new AI and digital technologies as they are implemented.
• Contribute to the growth of team capabilities through continuous delivery, enhancement, innovation, and adoption of AI-powered process improvement solutions.

Required qualifications, capabilities, and skills

• Developed proficiency in data analytics, with experience in interpreting models and diagrams to represent and communicate data requirements and assets.
• Flexibility to work effectively with stakeholders and colleagues at all levels
• Baseline knowledge of artificial intelligence foundations, with some exposure to data and knowledge, learning from experience, reasoning and planning, and safe human AI interaction.
• Possess strong problem-solving abilities
• Ability to take ownership of tasks
• Foundational knowledge in creating presentations, both written and verbal, tailored for targeted audiences.

Preferred qualifications, capabilities, and skills

• Utilize systems thinking to analyze complex processes and identify areas for optimization and integration.
• Motivated to deliver high-quality work to drive business outcomes
• Ability to manage multiple demands with sense of urgency and drive
• Exceptional interpersonal and collaboration skills within a team environment

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans