Salary circa £36,000 dependent on skills and experience
Permanent, 37 hours per week, Full-time, with flexibility for part-time
Location: Lincoln Office, Lincolnshire
Realise your potential!
Are you passionate about transforming data into meaningful action, improving operational performance, and driving sustainable change? We’re looking for a Process Improvement Analyst to join our Customer & Operational Services team. In this pivotal role, you will help shape the future of operational excellence by analysing performance, identifying improvement opportunities, and supporting major change initiatives across a fast paced operational environment.
In this role you will:
Analyse performance data from multiple sources, conduct trend reviews, and generate actionable insights that help teams improve operational outcomes.
Develop analytical models, reviewing post‑implementation performance, identifying systemic issues, and supporting predictive early‑warning tools. Your work will directly influence decision‑making and conversations at both operational and leadership levels
Lead structured Root Cause Analysis (RCA) sessions, facilitate improvement workshops, and use Lean methodologies to identify inefficiencies, waste, and improvement opportunities
Ensure all process changes, analyses, and improvement outputs are fully documented and stored in a structured, accessible way. You’ll help build a central knowledge base of RCA findings, improvement methodologies, and best‑practice
Collaborate hand‑in‑hand with operational services teams, leadership groups, and change colleagues to align improvement efforts. This includes delivering regular updates, supporting improvement networks, and contributing analytical expertise
What does it take to be a Process Improvement Analyst?
Proven leadership or specialist experience in process improvement, performance analysis, or operational resilience.
Strong background in Root Cause Analysis and change management in complex operational environments.
Excellent stakeholder engagement and influencing capability across all levels.
qualifications including Lean Six Sigma Black Belt, ProSci Change Management Practitioner status are desirable but not essential
experience within the UK water industry or other regulated utilities
Benefits aligned to this role
Our people are important to us and we want to make sure that we reward and recognise all of the great work that they do.
Your benefits will include:
Full private healthcare with no excess
26 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion
A flexible working culture
Competitive pension scheme – we double-match your contributions up to 6% (18% total)
Life Assurance at eight times your salary
Personal Accident cover – up to 5x your salary
Bonus Scheme
Flexible benefits to support your wellbeing and lifestyle
Paid time off when you’re physically and mentally unwell
An excellent Family Leave package – to help you support your family
Closing date: 28/04/26
#loveeverydrop
Anglian Water supply water and water recycling services to more than six million domestic and business customers in the east of England and Hartlepool. Our services are at the heart of every single family and community in our region. We clean water to the highest standard, deliver it to millions of homes, and carefully manage it to ensure it never runs out.
We’re the largest water and water recycling company in England and Wales by geographic area. We’re also one of the driest regions in the country, with just 600 millimetres of rain each year, on average a third less than the rest of England. In fact some areas have a lower annual rainfall than Jerusalem. That’s why it’s vital that we look after the water that we’ve got.
