Job Description

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Analyze, determine, coordinate, and implement continuous process improvements (CPI) to achieve end-to-end business optimization of complex business processes and systems. Research internal processes and capabilities to improve Return on Investment (ROI), enhance the effectiveness of the business and/or services and react effectively to business needs with considerable latitude for discretion. Provide guidance and advice to management on the most efficient use of resources to obtain positive and measurable results. Perform complex process improvement functions under minimal supervision. Lead complex/difficult tasks with advanced analysis and considerable impact, latitude, and scope.

• Utilize business process reengineering (BPR) techniques, model business processes, and conduct data analysis to examine end-to-end business processes to improve efficiency and operations
• Provide follow-up to monitor the progress of planned improvement implementation to assure timely action, support and achieved expected benefits
• Collaborate with functional areas to develop and maintain performance metrics, measurements, methods and targets
• Obtain and analyze quantitative and qualitative data of business processes to determine solutions and promote data driven decisions
• Research and evaluate opportunities related to process flow variance deficiencies
• Develop and implement processes and procedures to ensure correct recording of actual labor times
• Coordinate with related departments and functions to assure appropriate information flow and understanding of overall process improvement direction
• Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance
• Leverage best practices gained through process improvement activities to other activities which would benefit from implementation
• Anticipate internal and/or external business challenges including regulatory; recommend process, product or service enhancements
• Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output Provide guidance and advice to management on the most effective and efficient use of resources to obtain measurable process improvements
• Ensure the implementation of new and enhanced processes
• Ensure business unit awareness of Navy Federal products, services, marketing, promotions, policies and procedures
• Identify and assess business strategies and opportunities; develop appropriate analytical approaches
• Full life-cycle project management
  • Establish and lead project teams
  • Develop project plan/scope/schedule/cost/communications
  • Procure and/or manage resources/timelines/deadlines/quality
  • Risk, Issue and Change management
  • Ensure successful project implementation
• Ensure and/or collaborate with internal business partners to facilitate the design and acquisition of analytical tools required for the architectural design of technical internal solutions to monitor/assess the effectiveness of controls
• Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements
• Perform other duties as assigned

Required Qualifications

• Advanced knowledge of process mapping/modeling and business process reengineering
• Significant experience in leading teams in business process improvement initiatives
• Significant experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools
• Advanced knowledge of market trends, business strategies and technology and their interrelationships
• Significant experience in working effectively with diverse internal and external contacts
• Lean Six Sigma certification (L6-S) or the equivalent combination of training, education, and experience
• Certified Business Process Professional (CBPP) or the equivalent combination of training, education, and experience
• Certified Business Process Improvement/Reengineering Practitioner (CBPR) or the equivalent combination of training, education, and experience
• Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
• Advanced skill communicating with all levels within an organization
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced research, analytical, and problem solving skills
• Advanced skill in the analysis of technical issues in order to recommend, develop and/or implement strategies and achieve objectives
• Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
• Advanced analytical/quantitative, reconciliation and deductive reasoning skills
• Advanced verbal and written communication skills

• Bachelor's Degree in Business Administration, Finance, or the equivalent combination of training, education, and experience

Desired Qualification(s)

• Lean Six Sigma or the equivalent combination of training, education, and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• FORTUNE100 Best Companies to Work For® 2025
• Yello and WayUp Top 100 Internship Programs
• Computerworld® Best Places to Work in IT
• Newsweek Most Loved Workplaces
• 2025 PEOPLE® Companies That Care
• Newsweek Most Trustworthy Companies in America
• Military Times 2025 Best for Vets Employers
• Best Companies for Latinos to Work for 2025
• Forbes® 2025 America’s Best Large Employers
• Forbes® 2025 America's Best Employers for New Grads
• Forbes® 2025 America's Best Employers for Tech Workers
• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
• Military.com Top Military Spouse Employers 2025
• 2025 Handshake Early Talent Award

From Fortune ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.