Job Description

Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Works collaboratively with business departments to support process improvement efforts by gathering information, identifying opportunities, and documenting business processes and procedures. Uses AI tools to review processes, identify inefficiencies, and suggest improvements to enhance workflows. Assists in assessing training needs and helps communicate updates to new or revised processes. Develops and maintains documentation, including process flows, training materials, standard operating procedures, and project updates.
Supports business initiatives by coordinating with internal teams, vendors, and partners to help define processes and contribute to the development and delivery of products and services. Collaborates with other Business Analysts to gather information and support assigned projects and tasks.

What You'll Do:

• Gathers information and data on business process and procedures
• Reviews processes and recommends improvements to automate, streamline, and scale existing workflows
• Receives/identifies problem or process, researches alternatives, contributes to presentations, tests to confirm, and participates in implementing solutions for defined business processes
• Works with business partners to create documentation of business processes, training procedures, and standard operating procedures
• Generates standard reports, reviews and audits information
• Leverages AI to generate standard reports
• Other duties as assigned

What You'll Bring:

• Bachelor’s degree preferred or an equivalent combination of education and experience
• 1–2 years of directly related experience
• Strong written and verbal communication skills, including the ability to present to leadership audiences
• Proficiency in standard Microsoft Office applications
• Hands-on experience utilizing AI-powered tools such as Microsoft Copilot, ChatGPT, Claude, Cursor, or similar technologies to streamline processes, analyze information, generate content, and increase productivity highly preferred
• Experience working within AI-enabled environments and utilizing AI tools to support business operations, end-user productivity, troubleshooting, and responsible AI adoption highly preferred
• Strong analytical and problem-solving skills
• Excellent organizational skills

$24.42- $32.56This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.