Job Description

Would you like to drive process improvements, contribute to development initiatives, support teams with in-depth investigations, and take part in impactful projects? Do you have knowledge of Sub-Custody, Global Custody, payment flows, or cash products? If so, this could be a great opportunity for you to join SEB Global Services as a Process Expert in our Billing Support team

As a part of the SEB Group, we at SEB Global Services provide world-class financial services to support SEB on the journey of becoming the leader in efficiency and innovation. Our dedicated team of over 2800 employees consistently strive to enhance business development and growth. If you want to be part of an engaging and enabling environment where you can turn your everyday actions into global results, this is where you get to shine.

About the role:

As a Process Expert, you will be part of the Data Management & Billing Services area, which covers the entire customer lifecycle – from customer account opening and maintenance to billing and invoicing support for SEB customers.

Accuracy, quality, and timely delivery are at the core of our daily work. In this role, you will work with key processes related to:

• Cash Sub-Custody
• Global Custody
• Network invoicing
• Bank cash payment fee management

You will play an important role in improving processes, strengthening risk awareness, and supporting operational excellence across the team.

You can find our job advertisement in Latvian here / Ar darba sludinājumu latviešu valodā var iepazīties šeit: SEB - Procesu eksperts/-e rēķinu atbalsta apstrādes komandā| SEB, Riga

Your main responsibilities will be:

• Identify, analyze, and drive process improvement opportunities, including automation and digital solutions
• Build, secure, and continuously strengthen end-to-end process expertise within assigned areas
• Identify and act on operational risks, including incident root cause analysis and implementation of corrective actions
• Ensure high-quality and up-to-date process documentation
• Coach and support colleagues in complex operational tasks
• Model and maintain processes, and support process modelling activities
• Work closely with stakeholders, development teams, and other functions to achieve operational and customer excellence

To thrive in this role, we believe that you are:

• A proactive, self-driven, and solution-oriented mindset with strong analytical and data skills
• Excellent time management and prioritization capabilities
• Strong communication and stakeholder management skills, with an open and collaborative approach
• High risk awareness and attention to detail
• A proven track record of contributing to team performance and driving continuous improvement initiatives
• Great communication skills and fluency in English. Work execution is related to foreign countries.
Additionally, it is a strong advantage if you have previous experience in the banking or financial services industry.

What we offer:

• International opportunities and working environment
• Workplace in one of the most modern, sustainable, and inspiring offices in Riga
• Long-term stability
• Extensive training and learning opportunities
• Hybrid work model, combining the best of in-office collaboration with the flexibility of working from home (after probation period)
• Attractive benefits package, including health insurance (after 3 months), contribution to your pension fund, yearly profit-sharing program, additional vacation and extra paid day-off and other benefits.

Monthly salary range indicated for this position is before tax deduction. The offer for final candidate* will depend on experience and competences of the candidate for the required job. The overall remuneration package consists of the salary together with other benefits.
Do you want to be a part of SEB? Welcome to our inclusive culture, where our shared values inspire and uplift our team. We celebrate diversity and strive to ensure every employee feels seen, heard, and valued.
Since we select candidates continuously, feel free to send in your application today, but no later than May 8th, 2026 As soon as final candidate will be selected job posting will be removed.
Learn more about working at SEB here: www.sebgroup.com/career * Candidate must meet the requirements of Article 34.5 of the Credit Institution Law
It is our fundamental belief that inclusion and diversity is crucial for our future success. We strive to have an inclusive, value-driven culture where employees feel valued, respected, and involved irrespective of who they are, what they believe or where they come from.