Job Description

The role is responsible for delivering data services, either Data Quality Analytics (DQA) or Data Guaranteed (DG), as per agreed scope and service level with customer

• Complete timely, weekly & monthly DQA related reports so that customers can attain supply chain information more conveniently and efficiently

• Support in closing the gap of missing events or milestones for DG customers.

• Regularly abstracts related shipment data from system to check missing or inaccurate information.

• Clarifies and follows up with concerned parties on root cause of data discrepancies.

• Reconciles internally as well as externally when any issue is found.

• Reviews contract / agreement and works with Logistics Analyst (LA) to renew if they are about to expire.

• Provides proactive monitoring of customer-facing data.

• Validates accuracy and timeliness of EDI events as requested by the customer

• Tracks shipment milestones and reports any missing events with associated reasons.

• Works with responsible service provider for error resolution and update status timely

• Tracks missing milestones and updates APLL system as per agreed SLA to make sure customers get complete and timely data.

• Must have completed a bachelor's degree; Mathematics or Computer Science major is preferred.
• Integrity with strong sense of trust and responsibility
• Ability to learn new knowledge and skills quickly
• Good understanding of data management, data analytics, business intelligence or area related to their assigned product/program.
• Strong problem solving and communication skills
• Highly proficient in SQL
• Knowledgeable in any modern programming language, Preferred
• Experienced with Microsoft Office applications, especially Excel
• Good in reading, written and spoken English
• Possess data analytical skills and logical thinking
• Attention to details and result-oriented
• Self-motivated and willing to work under pressure
• Strong organization skills and ability to follow documented procedures
• Strong problem solving and communication skills
• Background in freight forwarding, consolidation and logistics is preferred
• Some technical knowledge in SQL, programming languages, BI related software

MAKING THE IMPOSSIBLE, POSSIBLE

APL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial and Retail markets. These solutions include Order Management, Distribution & Fulfillment, Customs Brokerage and Transportation products delivered across six regions. We also pioneered the use of visual data analysis and offer a robust Data Management and Analytics product suite to help you understand and solve complex problems that span systems and processes. Our brand was built alongside a culture of deep customer focus and attention, and we are known for providing flexible solutions to complex problems.
AT THE HEART OF OUR OFFERING IS A GLOBAL, CROSS-FUNCTIONAL ABILITY TO MANAGE CUSTOMER ORDERS FROM ORIGIN ALL THE WAY TO FINAL DESTINATION VIA A NETWORK OF GLOBAL PROFESSIONALS.