Job Description

Be part of Betfred's next chapter

At Betfred, we’re proud of where we’ve come from – a strong retail heritage, an expanding digital footprint, and a reputation built on resilience, independence, and a genuine connection to our customers. As we continue to evolve, we’re focused on making every part of our operation smarter, faster, and more effective — ensuring excellence is at the heart of everything we do.

That’s where you come in.

We’re looking for a Process Excellence Specialist to help drive meaningful change across our business operations. Reporting to the Continuous Improvement and Process Excellence Manager, you’ll play a key role in analysing, optimising, and improving the processes that power our customer experience.

Your role in our journey

The Process Excellence Specialist plays a key role in supporting the design, delivery, and embedding of continuous improvement initiatives that enhance customer experience, reduce complexity, and drive operational efficiency.

Working as part of the Operational Excellence function, you’ll help turn insight into action — analysing data, mapping workflows, identifying opportunities for improvement, and supporting the implementation of change. Collaborating with teams across Retail Operations, Technology, Compliance, and Customer Experience, you’ll help make processes simpler, smarter, and more effective.

Your work will directly support the organisation’s mission: making it easier for colleagues to do brilliant work and for customers to have exceptional experiences.

What you will do

• Support the discovery, design, and delivery of process improvement initiatives under the guidance of the Continuous Improvement and Process Excellence Manager.
• Collaborate with the QA team and the Training and Knowledge Base Manager to understand the requirement of changes identified and translate them into actionable improvements.
• Work with Operational Team Managers to implement and embed agreed changes to processes, procedures, and systems.
• Assist in end-to-end process reviews, including data collection, mapping workflows, identifying friction points, and contributing ideas for practical solutions.
• Contribute to maintaining a continuous review and improvement cycle, ensuring feedback and insights are captured and acted upon.
• Help refine processes and policies to drive efficiency, productivity, and compliance with regulatory and statutory requirements.
• Ensure Operators and colleagues have the right information, guidance, and tools to measure performance and deliver outstanding customer experiences.
• Support the onboarding and embedding of new teams, ensuring effective processes are in place to deliver operational objectives.
• Build collaborative relationships across teams, helping to influence, align, and communicate effectively across functions.
• Support programme governance and stakeholder management by providing accurate updates, documentation, and data to inform decision-making.
• Assist in identifying and tracking risks, issues, and dependencies that could impact delivery timelines or outcomes.
• Contribute to the identification of automation and optimisation opportunities, supporting feasibility assessments and implementation planning.
• Demonstrate curiosity, attention to detail, and creativity when assessing problems and proposing solutions.
• Promote a continuous improvement mindset, helping to embed best practices and support knowledge sharing across the organisation.

What you will bring

• Experience in process improvement, operations, or business analysis, ideally within a customer-focused or regulated environment.
• Strong analytical, organisational, and problem-solving skills with a data-driven mindset.
• Effective communicator, able to collaborate and build relationships across multiple teams and levels.
• Desirable to have working knowledge of process improvement methodologies.

• Detail-oriented, proactive, and adaptable, with a genuine passion for improving colleague and customer experiences.
• Comfortable in a supporting role, turning strategic direction into operational delivery.

Why join us now

This is a rare opportunity to be part of a major transformation at one of the UK’s most recognisable betting brands. At Betfred, you’ll join a team that’s building for the future – investing in its people, its technology, and it’s commitment to doing things better, every day. If you’re ready to make a difference, we’re ready to welcome you.

Join us. Help us define what’s next – and be proud of the impact you will make.

Why join a winning team?

Betfred brings benefits and rewards for all our colleagues. But more than that, we create a unique, enjoyable and entertaining environment you will love being part of.

Be rewarded

• Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more.
• Monthly pension contributions: helping you prepare for your future.
• Enhanced maternity & paternity pay: our Betfred family works to support yours.

Feel valued

• A long-service recognition programme and life milestone rewards.
• A recognition scheme to earn and convert points to spend with over 700 retailers.
• A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching.
• Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.

We will provide you with access to further training and development opportunities as we are real supporters of internal progression and are always looking for people who want to develop their career.

What’s next?

If you think you’re a great fit for the role, and you want to be a part of the Betfred story, click ‘Apply’ and we will be in touch once we’ve reviewed your application.

At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences.

If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.