Job Description

Closing Date

2026-07-21

Job Title: Process Excellence Analyst x 2

Location: Durrington (Hybrid)

Positions: 6 Month FTC/Secondment position

Hours: 37

Salary: £30,000

About the role:

We're looking for a Process Excellence Analyst to join our Operational Excellence Team in Water.

If you excel at identifying opportunities for improvement and have strong coaching skills, we want to hear from you.

A full, UK Driving Licence & access to a vehicle is essential for this role.

What you will be responsible for:

• Identify Improvement Opportunities: Work closely with the Process Excellence Manager and Lead to scope and seek opportunities to enhance the performance of our Water Networks and Customer team by analysing performance trends.
• Support Data-Driven Change: Share insights with the CI Lead to implement effective changes and support data analysis to provide actionable feedback to field teams.
• Drive Performance Improvement: Attend Performance Hubs and assist field managers in driving performance improvements by identifying pain points and blockers.
• Investigate and Resolve Issues: Conduct deep dives into customer complaints and low-scoring CSAT surveys to identify root causes and recommend solutions.
• Mentor and Coach: Provide regular feedback, mentoring, and coaching across all levels within the Water Directorate.

What you’ll bring to the role:

• Industry Experience: Background in Water Operations and an analytical background.
• Analytical Skills: Strong investigative and analytical skills with proficiency in MS Excel.
• Communication: Excellent oral and written communication skills, with the ability to engage, influence, and connect with others
• Self-Starter: Ability to manage your own workload and work independently.
• Feedback Skills: Confidence to provide constructive feedback and drive continuous improvement.

Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.

You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation

"At Southern Water, we believe diverse perspectives drive innovation. If you’re passionate about making a positive impact and think you can bring value to our team, we’d love to hear from you—even if you don’t tick every box. Your unique skills and experiences could be exactly what we need."

If this role isn’t quite what you’re looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself (myworkdaysite.com- Introduce Yourself)

Our Commitment to Diversity

We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.

Additional information:

In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years.

Appointment to this role is subject to the successful completion of all pre‑employment checks, including security vetting.

Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.