Job Description

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Responsible for coordinating strategic transformation initiatives across the organization while ensuring efficient operations. The role will work across business units to optimize operations.

Key Responsibilities

Transformation Management:

• Lead cross-functional transformation initiatives that align with the organization's strategic objectives.
• Define transformation roadmaps and KPIs. Work with senior leadership to identify and prioritize transformation opportunities.
• Work closely with BU COOs and other functions to optimize business processes for efficiency and customer experience.
• Monitor and report on the progress of initiatives, ensuring alignment with timelines, budgets, and business goals.
• Drive cultural and operational change to foster continuous improvement and innovation.
• Maintain a process database and visibility over key processes. Maintain a framework for interdepartmental SLAs & processes.
• Track transformation benefits and ensure that the business case is achieved.

Stakeholder Management & Governance:

• Engage with executive and operational stakeholders to ensure alignment on transformation priorities.
• Establish governance structures to support program execution and risk monitoring.
• Provide regular updates to executive leadership and relevant committees.

Key Relationships

• BU COO's
• Risk, Compliance, and Legal Departments
• IT and Operations Teams
• Internal and External Auditors
• Third-party vendors and business partners

Qualifications & Experience

• Bachelor’s degree in Business Administration, Business Management, Operations Management, Risk Management, Industrial Engineering, Finance, Information Systems or a related field.
• At least 7 years of relevant experience in business transformation, operations management, programme management, process improvement or strategy execution. At least 3 years’ experience managing cross-functional projects, programmes or teams.
• Proven track record of delivering complex, cross-functional transformation initiatives with measurable business benefits.
• Experience in process optimisation, operating model improvements, operational efficiency, risk & control management and customer experience enhancements
• Proficiency in process design, process mapping and performance reporting solutions.

Desirable Extras

• A postgraduate qualification in Business Administration, Strategic Management, Operations Management or a related discipline.
• Professional certification in Lean Six Sigma, change management, project management or an equivalent discipline.
• Experience in the financial services industry, preferably in a regulated environment.

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Skills

Action Planning, Adaptive Thinking, Analytical Thinking, Budget Management, Business Case Development, Change Management, Current State Assessment, Data Analysis, Data Compilation, Data Modeling, Evaluating Information, Gap Analysis, Policies & Procedures, Process Improvements, Project Performance Management (PM), Solution Analysis, Strategic Management, Transformational Management

Competencies

Communicates Effectively

Cultivates Innovation

Decision Quality

Ensures Accountability

Manages Complexity

Optimizes Work Processes

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

07 October 2026 , 23:59

The Old Mutual Story!