Job Description

Process Engineer - 12 Month Contract

Qualifications

• Minimum Bachelor's degree in a relevant engineering discipline, Commerce, or a related field.
• Preferred Lean Six Sigma Greenbelt/Blackbelt Certified from a recognized institution.

Experience and Skills

Years of Experience

• 3 to 5 years experience in a similar environment, of which 1 to 2 years ideally at junior (entry-level) management level.
• Demonstrated experience in Lean Six Sigma (LSS) and/or related methodologies.

Knowledge and Skills

• Extensive experience in the banking or financial services industry.
• Advanced knowledge of process engineering principles and methodologies.
• Application of Lean Six Sigma (LSS) principles and tools.
• Proficient in SigmaXL, Minitab, and other related applications.
• Experience in process modeling using ARIS, NIMBUS, and BPMN.
• Extensive experience with process documentation and improvement tools.
• In-depth understanding of banking systems and technologies.
• Excellent analytical, problem-solving, and decision-making skills.
• Superior communication, leadership, and collaboration abilities.

Responsibilities

• Lead the design and implementation of advanced processes to ensure alignment with strategic business objectives and regulatory requirements.
• Develop and maintain comprehensive process documentation to ensure clarity, consistency, and compliance in technology operations.
• Oversee the development of business cases and associated documentation, quantifying the business cases and validating the business problem with benefit realization.
• Analyze datasets of varying sizes to manipulate, infer outcomes, and discover opportunities.
• Identify and resolve complex issues impacting process efficiency and system performance, providing expert guidance to junior engineers.
• Drive process improvement initiatives to enhance the reliability, performance, and scalability of processes and systems.
• Conduct in-depth process audits and assessments to identify areas for improvement and ensure appropriate risk controls are applied.
• Lead the deployment of new process technologies and systems to support business growth, innovation, and competitive advantage.
• Manage project scopes and deliverables within agreed timelines.
• Provide expert technical support and troubleshooting assistance to end-users and other stakeholders.
• Facilitate and lead troubleshooting and problem-solving using preferred methodologies such as Lean, Six Sigma, BPM, and Process Re-engineering.
• Lead Operating Model designs and develop strategic and tactical solutions.
• Monitor and analyze process performance and metrics to identify trends, potential issues, and opportunities for optimization, inferring both quantitative and qualitative outcomes.
• Develop and implement process automation solutions to improve efficiency, reduce manual effort, and enhance performance.
• Utilize data mining tools to uncover process inefficiencies and identify opportunities for improvement.
• Collaborate with cross-functional teams to ensure seamless integration of technology processes with other business functions and strategic initiatives.
• Develop and deliver training materials and programs to educate staff on new processes, technologies, and best practices.
• Evaluate and select new tools and platforms to support process improvements and strategic initiatives.
• Prepare detailed reports and presentations on process performance, improvement initiatives, and strategic recommendations.
• Stay updated on industry trends, emerging technologies, and best practices to drive continuous improvement and innovation in technology processes.
• Build and manage relationships to align expectations, share knowledge, foster diverse insights, and secure buy-in while maintaining professional rapport with stakeholders.